Intelligent Inventory Management

Service technicians need ready access to the right parts to be effective. But an overstocked warehouse can be money down the drain. A balance between parts supply and demand is key - a balance easily achieved through Miracle Service.

Our powerful inventory control will maintain an up-to-date spare parts inventory - both for the warehouse and individual van (optional) - track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Track both serialized and non-serialized inventory with min/max settings, dead stock reporting, alternate suppliers catalogues, superseded items, parts usage reports and much more.

• The Right Part for the Job - Indicate the parts required at time of dispatch to ensure the technician arrives with the right part and the problem is fixed with one call.
  

• Reduce Carrying Costs - Identify defective, outdated or unnecessary parts to drive quality and reduce costs. Plus, you can identify your most cost-effective spare parts, as well as items that may be adding unnecessary costs to your operations.
  

• Quickly Locate Suppliers for any inventory item including their unique part numbers.
  

• Multiple Warehouses (optional) - Manage an unlimited number of warehouse and truck stock. Reduce your inventory carrying costs by integrating inventory data across multiple locations and see parts usage for each technician's vehicle stock.

• Take Control - RMA, Trials and Loaner Reports help you to easily keep track of equipment that is on loan, on trial or returned to the supplier for repair (RMA) and eliminates the cost of missing equipment.

• Count Stock easily with the simple to use inventory reconciliation feature.

All these features help to ensure that technicians have what they need for each service call, resulting in greater first-call resolution and more satisfied customers. And this, of course, translates into profit.