Mar 23, 2008
The latest release of our Service Management Software enhances the performance of Miracle Service and introduces a number of new features. Miracle Service version 4.0.0.0 is now available.
Mar 16, 2008
Power up your field service. Miracle Service in the news .
Mar 10, 2008
New release of the field service management web portal applications are now available. These include an updated release for the Technician, Blackberry and Customer Web Portals.
Become a Miracle Service Reseller. Call us at (877) 772-4749 or
(905) 241-5187 for more details.

An excellent way to keep on top of company progress is access to accurate reporting. Miracle Service has over 130 Standard Reports to help you obtain information at the click of a button!

  • Improve decision-making with clear and comprehensive status reports.
  • Reduce repair diagnostic times by monitoring equipment failure trends with our Performance by Model Class and Call Detail reports.
  • Increase technician productivity and training by monitoring technician performance trends with our Technician Activity report.
  • Microsoft Office Compatible.
  • Operates on Win 95/98/2000/NT/XP
  • Reports can be sent directly to Word with one click of the mouse.
  • Excel Compatible - Report Data can be sent directly to Excel with one click of the mouse.
  • E-mail or fax any Invoice, Sales Order, Purchase Order or report (LAN or Internet e-mail) using standard Microsoft Explorer/Win95 and Microsoft Mail Networking programs.   Email is sent with your default mail program, including Outlook
  • Set-up any printer, using the same Microsoft Windows 95/98/2000/NT/XP actions that you are familiar with.
  • Equipment performance reports such as:
  • Mean time between failure (copies and time)
  • Call frequency reporting by service call type or equipment model
  • Problem frequency analysis by model class/model number
  • Cost-per-copy reporting (profitability and income/expense monitoring)
  • Technician performance and income reporting:
  • Callbacks, PM's and reschedule reporting by technician
  • Billed calls, time per call, parts revenue, etc.
  • Customer Response Time
  • Revenue by technician, customer, contract, master contract...and more.
  • Many other reports are available and most can be printed and viewed by selecting only the data you want.
Cost per Copy by Equipment
 
Cost per Copy by
Model Class
 
Call Back by Equipment
 
Service Billing Invoice Review
 
Contract Renewal Approval

Click on the images to the right for more information on these useful Reports!