Web-Based CRM
April 14, 2010 - Version 2.0 of the Miracle Service Sales CRM is now available. This web-based CRM helps manage your sales cycle to optimize your prospect pipeline and drive more sales. A powerful fully-integrated addition to our Service Management Solutions.
> more about this
Now Available Version 5.2.0.0
April 5, 2010- The latest release of our Service Management Software, Miracle Service version 5.2.0.0, is now available and features a new 'Customer Center' and optional 'Yield/Supplies Tracker'.
> get it here
Nexent in Imagesource Magazine
10 Efficiency Boosting Tips for your Service Department.
> read article here
MapPoint Link
MapPoint Link for Miracle Service is now available.
> more about this
Become a Miracle Service Reseller. Call us at 1-877-772-4749 or
(905) 241-5187 for more details.
Service Enterprise Software with proven cost benefits offering you a powerful return on your investment.

You can not afford to waste time and money.
You need a system that saves you real time, saves you real money and
improves your service by providing you with information to make real decisions.

10 reasons why our service solutions can help you
1

Essential information is at your fingertips
Up-to-date customer, contract and service information is critical to running a service department efficiently. By implementing our solutions, there is no need to scan through cabinets or hunt through folders, the information is right in front of you, instantly available.
2
 Administer your contracts quickly
Simplify your contract administration - print contract agreements, schedules, renewal letters and invoices with just a few clicks.
3
 Organize your work control to suit you
Whether you have to provide a fast response to customers, or plan for the long term, our solutions can accommodate your requirements. Our escalations list color codes and sends emails depending on criteria, and the visual scheduler lets you manage your technicians' schedule longer term.
4
 Plan your preventative maintenance
Set up your PM schedules according to the contract terms, then generate the jobs automatically when required. Plan a year ahead and you never need worry about scheduling your technicians.
5
 Don't let billing slip, raise invoices automatically
It's easy to overlook an invoice, especially if the job is small. However, this is still lost revenue that you should be collecting. With our solutions, every chargeable job is invoiced.
6
 Renew your contracts automatically
Don't let your contracts lapse and allow your customers to go elsewhere. Instead, renew your contracts automatically and maintain your guaranteed revenue.
7
 Know the value and the cost of your customer base
Your service delivery is costing you money, but do you know how much? Do your contract values actually cover the cost of providing service? You can see who your profitable customers are and where you might be losing money.
8
 Provide superior service to your customers
If you agree to a guaranteed response or fix time, you don't want to let your customers down. By letting our solutions monitor your jobs for you and alert you if a problem is appearing, you can meet your obligations easily.
9
 Keep track of your parts usage
Use parts on your service jobs and if necessary, invoice for them. You can then track usage showing where parts have been fitted, which are your fast and slow moving parts, and which machines need the most. With Service Accent, you can maintain full control of your stock levels too.
10
 Charge for meter copy usage?
Charge per click on multiple meters, or charge a minimum value plus any excess or even charge for a prepaid block of copies. Simply enter the readings and let our solutions work out the invoices for you, quickly and accurately.