Web-Based CRM
April 14, 2010 - Version 2.0 of the Miracle Service Sales CRM is now available. This web-based CRM helps manage your sales cycle to optimize your prospect pipeline and drive more sales. A powerful fully-integrated addition to our Service Management Solutions.
Now Available Version 5.2.0.0
April 5, 2010- The latest release of our Service Management Software, Miracle Service version 5.2.0.0, is now available and features a new 'Customer Center' and optional 'Yield/Supplies Tracker'.
Nexent in Imagesource Magazine
10 Efficiency Boosting Tips for your Service Department.
MapPoint Link
MapPoint Link for Miracle Service is now available.
Become a Miracle Service Reseller. Call us at 1-877-772-4749 or
(905) 241-5187 for more details.
Service Accent is a comprehensive service business management software solution.

Built on years of experience and customer success stories, Service Accent is simple to install and operate and is fully customizable to meet the needs of any company regardless of its size or industry.

Powerful Standard Service Management Features


    Service:


     Billing:

  • Contract/period billing
  • Service invoicing
  • Rental billing
  • Sales order processing featuring quotations, orders and credit notes
  • Financial systems interface (including MYOB, QuickBooks, Sage, MS Great Plains & more)
  • Job costing
  • Profit & loss analysis reports
  • and more

More Modules to Enhance your Service Management capabilities.  Including Inventory Control, Mapping and Meter Billing
Inventory/Stock Control: This includes central and locational stock, purchase order processing, machine stock, loan stock, stock auditing, valuation and full stock-take facilities. It allows you to maintain engineer & technician van stock (perfect in combination with Service Accent Wireless) and improves overall business efficiency and customer service/support through the use of integrated, real-time stock information.
(Click here for more details)
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Meter Billing: This is aimed at the office equipment, vending and other 'metered' markets. This module generates massive time savings on the most repetitive, yet essential, of billing tasks. Whether you bill weekly, monthly, quarterly or even daily, Service Accent Meter Billing will speed up invoice generation. It includes integration with Symantec FaxPro (available separately) to further ease the administrative burden. However you bill, Meter Billing ensures that everyone is billed accurately and on time. (Read the Meter Billing information sheet).
On-line Meter Billing: Online meter billing simplifies meter reading collections. Once you have raised your list of meter-billed clients for the period, the information is sent to our dedicated (and secure) website automatically and your customers are sent an email which invites them to visit this website.
(Read the On-line Meter Billing information sheet)
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Remote Monitoring
& Billing:
This module is primarily for office equipment companies, and utilises data collected by several of the leading print management software solutions. This machine data can now be seamlessly brought into Service Accent to massively reduce the time and costs associated with meter billing, supplies fulfilment and service call logging. (Read the Remote Monitoring & Billing information sheet).
Mapping Module:

Service Accent Dynamic Mapping allows you to pinpoint the current location of jobs and engineers using interactive, web-based mapping. This module gives greater visibility over the operation and more efficient and timely allocation of resources. (Read the Dymanic Mapping information sheet).

However, Service Accent Mapping really comes into its own when used in conjunction with Service Accent Wireless. With engineers equipped with GPS-enabled PDAs you can locate your engineers in near real-time and take advantage of a range of extended features including the ability to view your engineers travel history and speed of travel. When an urgent call comes in you will be able to see in an instant where your engineers currently are and thereby better assess who is best placed to attend the call. You can even choose to have this map displayed prominently on a large screen within your call control center so that everyone can see, at a glance, where your engineering resources are currently located.

Remote Options to Enhance your Service Management capabilities.  Including Customer Web Access, Technician Web Access, Wireless and Mobile

Service Accent Wireless:

Service Accent Wireless gives your engineers/technicians freedom in the field with the ability to use PocketPC 2003 and Windows Mobile 5/6 hand-held devices, even when out of coverage or in sensitive areas. With our Wireless solution, your engineers can see their jobs, log new jobs, check customer history, record meter readings, complete tasks and capture signatures.
(Click here for more details)
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Service Accent Mobile:

A simpler browser-based PDA solution provides similar functionality to Service Accent Wireless but without the benefit of offline-working. It is suitable for environments where a reliable signal is available and offers a lower cost, entry level solution for field service mobilization. (Click here for more details).

Service Accent
Proof of Acceptance:

Works alongside either Service Accent Wireless or Mobile and enables Proof of Acceptances, which include the job details and signature, to be automatically emailed to the customer within minutes of the job being closed.

Service Accent
Remote Customer:

Allow your customers to log in to your system using a simplified and controlled front-end. With Service Accent Remote Customer, your customers can log their own jobs, view their open jobs and history, place orders and enter meter readings, all via a simple web-based interface. (Click here for more details).
Service Accent
Remote Engineer:
Let your engineers log in to Service Accent with a dedicated web-based interface. Let them view their job list, raise new jobs, use and request parts, see customer and machine details and look up service history using a web browser. (Click here for more details).
SMS and Email Notifications: Service Accent can already send emails out to your customers as part of its call escalation procedure. With SMS and Email Notifications, you can extend this functionality to allow Service Accent to send SMS messages and emails to your customers, engineers and named individuals on specific triggers. For example, you can send an SMS message to an engineer when a call is assigned to him, or email the customer when the call is closed.
(Read the Notifications information sheet)
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