Built on years of experience and customer success stories, Service Accent
is simple to install and operate and is fully customizable to meet the needs
of any company regardless of its size or industry.
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Service:
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Billing:
- Contract/period billing
- Service invoicing
- Rental billing
- Sales order processing featuring quotations, orders and
credit notes
- Financial systems interface (including MYOB, QuickBooks,
Sage, MS Great Plains & more)
- Job costing
- Profit & loss analysis reports
- and more
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| Inventory/Stock
Control: |
This includes central and locational stock, purchase
order processing, machine stock, loan stock, stock auditing,
valuation and full stock-take facilities. It allows you to maintain
engineer & technician van stock (perfect in combination
with Service Accent Wireless) and improves overall business
efficiency and customer service/support through the use of integrated,
real-time stock information.
(Click here for more details). |
| Meter Billing:
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This is aimed at the office equipment, vending
and other 'metered' markets. This module generates massive time
savings on the most repetitive, yet essential, of billing tasks.
Whether you bill weekly, monthly, quarterly or even daily, Service
Accent Meter Billing will speed up invoice generation. It includes
integration with Symantec FaxPro (available separately) to further
ease the administrative burden. However you bill, Meter Billing
ensures that everyone is billed accurately and on time. (Read
the Meter Billing information sheet). |
| On-line Meter
Billing: |
Online meter billing simplifies meter reading
collections. Once you have raised your list of meter-billed
clients for the period, the information is sent to our dedicated
(and secure) website automatically and your customers are sent
an email which invites them to visit this website.
(Read the On-line Meter Billing information sheet). |
Remote Monitoring
& Billing: |
This module is primarily for office equipment
companies, and utilises data collected by several of the leading print management software
solutions. This machine data can now be seamlessly brought into Service Accent to massively
reduce the time and costs associated with meter billing, supplies fulfilment and service call
logging. (Read
the Remote Monitoring & Billing information sheet). |
| Mapping Module:
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Service Accent Dynamic Mapping allows you to pinpoint the
current location of jobs and engineers using interactive,
web-based mapping. This module gives greater visibility over
the operation and more efficient and timely allocation of
resources. (Read
the Dymanic Mapping information sheet).
However, Service Accent Mapping really comes into its own
when used in conjunction with Service Accent Wireless. With
engineers equipped with GPS-enabled PDAs you can locate your
engineers in near real-time and take advantage of a range
of extended features including the ability to view your engineers
travel history and speed of travel. When an urgent call comes
in you will be able to see in an instant where your engineers
currently are and thereby better assess who is best placed
to attend the call. You can even choose to have this map displayed
prominently on a large screen within your call control center
so that everyone can see, at a glance, where your engineering
resources are currently located.
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Service Accent Wireless:
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Service Accent Wireless gives your engineers/technicians
freedom in the field with the ability to use PocketPC 2003 and
Windows Mobile 5/6 hand-held devices, even when out of coverage
or in sensitive areas. With our Wireless solution, your engineers
can see their jobs, log new jobs, check customer history, record
meter readings, complete tasks and capture signatures.
(Click here for more details). |
| Service Accent
Mobile: |
A simpler browser-based PDA solution provides similar functionality
to Service Accent Wireless but without the benefit of offline-working.
It is suitable for environments where a reliable signal is
available and offers a lower cost, entry level solution for
field service mobilization. (Click
here for more details).
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Service Accent
Proof of Acceptance:
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Works alongside either Service Accent Wireless
or Mobile and enables Proof of Acceptances, which include the
job details and signature, to be automatically emailed to the
customer within minutes of the job being closed. |
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Service Accent
Remote Customer:
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Allow your customers to log in to your system
using a simplified and controlled front-end. With Service Accent
Remote Customer, your customers can log their own jobs, view
their open jobs and history, place orders and enter meter readings,
all via a simple web-based interface. (Click
here for more details). |
Service Accent
Remote Engineer: |
Let your engineers log in to Service Accent with
a dedicated web-based interface. Let them view their job list,
raise new jobs, use and request parts, see customer and machine
details and look up service history using a web browser. (Click
here for more details). |
| SMS and Email
Notifications: |
Service Accent can already send emails out to
your customers as part of its call escalation procedure. With
SMS and Email Notifications, you can extend this functionality
to allow Service Accent to send SMS messages and emails to your
customers, engineers and named individuals on specific triggers.
For example, you can send an SMS message to an engineer when
a call is assigned to him, or email the customer when the call
is closed.
(Read the Notifications information sheet). |
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