May 14, 2008
The latest release of our Service Management Software enhances the performance of Miracle Service and introduces a number of new features. Miracle Service version 4.1.0.0 is now available.
May 14, 2008
New release of the Technician Web Portal applications is now available. Version 1.10.1 of the Technician Web Portal is now available.
Mar 16, 2008
Power up your field service. Miracle Service in the news .
Become a Miracle Service Reseller. Call us at (877) 772-4749 or
(905) 241-5187 for more details.
Full Service Call Management to schedule your field technicians and track your call to completion
  • Service calls can be created using customer, equipment or service contract records. This allows users to effectively create and manage jobs with ease and flexibility.

  • Warning lights specific to each job instantly notify administrators of specific events or details that occur during the job process.

  • Technicians can be assigned quickly and easily based on several defaults including customer, geographical location, service contract, equipment, skill set or status priority. (Wireless dispatching option available)

  • Effectively supervise and schedule technicians by using a unique visual scheduler, which illustrates project management resources in a graphical display.

  • As a full management tool, Miracle Service Accent will track jobs according to specific job types: field, workshop, planned maintenance and helpdesk. This improves productivity and information transfer between departments.

  • Retrieve service history details through customer, equipment and contract information. (Wireless option allows remote notification)

  • Managers have the ability to accurately control and oversee specific project details during the course of a task.

  • Call escalations can be established to efficiently control the daily activities within your company based upon your specific requirements.

  • Automatic call escalation alerts, such as emails or color changes, will notify users of near or past due task statuses, which will allow managers to effectively oversee each stage of a job in real-time.

  • Reduce the time and effort spent creating invoices by utilizing the invoice auto-generated feature.

  • Defaults can be established so that when an invoice is created for a customer, it will take into account specific details.

  • The application will automatically organize and complete daily service invoices, which will help to eliminate incomplete or lost service revenues.

Track your work orders, manage your calls, on screen escalation warnings and e-mail escalation messages.
Visual Scheduler makes tracking your service calls and viewing your current schedule simple and easy.
Simple Service Call entry.   Call details will automatically populate when a specific customer, contract or equipment is selected.