Having important customer information at your fingertips
can be the difference between a good customer experience and a bad one.

When logging and administering service calls using Service Accent you will find all of this information exactly where you want it. Is the customer covered by a service contract? When is their next PM visit due? Is this job chargeable? These are just some of the questions that the Service Accent system already knows the answer to.

Add to this the option of allowing customers to log and track jobs via a dedicated Web Portal and a robust, simple-to use Wireless Portal for engineers and technicians equipped with a PDA and you have one the most comprehensive, cost effective and easy to use Service Management System available anywhere in the market.

• Service calls can be created using customer, equipment or service contract records. This allows users to effectively create and manage jobs with ease and flexibility.
  
  
• Warning lights specific to each job instantly notify administrators of specific events or details that occur during the job process.
  
  
• Technicians can be assigned quickly and easily based on several defaults including customer, geographical location, service contract, equipment, skill set or status priority. (Wireless dispatching option available)
  
  
• Effectively supervise and schedule technicians by using a unique visual scheduler, which illustrates project management resources in a graphical display.
  
  
• Retrieve service history details through customer, equipment and contract information.
  
  
• Managers have the ability to accurately control and oversee specific project details during the course of a task.
  
  
• Call escalations can be established to efficiently control the daily activities within your company based upon your specific requirements.
  
  
• Automatic call escalation alerts, such as emails or color changes, will notify users of near or past due task statuses, which will allow managers to effectively oversee each stage of a job in real-time.