- Service calls can be
created using customer, equipment or service contract records.
This allows users to effectively create and manage jobs
with ease and flexibility.
- Warning lights specific to each job instantly
notify administrators of specific events or details that
occur during the job process.
- Technicians can be assigned quickly and easily
based on several defaults including customer, geographical
location, service contract, equipment, skill set or status
priority. (Wireless dispatching option available)
- Effectively supervise and schedule technicians
by using a unique visual scheduler, which illustrates project
management resources in a graphical display.
- As a full management tool, Miracle Service
Accent will track jobs according to specific job types:
field, workshop, planned maintenance and helpdesk. This
improves productivity and information transfer between departments.
- Retrieve service history details through
customer, equipment and contract information. (Wireless
option allows remote notification)
- Managers have the ability to accurately control
and oversee specific project details during the course of
a task.
- Call escalations can be established to efficiently
control the daily activities within your company based upon
your specific requirements.
- Automatic call escalation alerts, such as
emails or color changes, will notify users of near or past
due task statuses, which will allow managers to effectively
oversee each stage of a job in real-time.
- Reduce the time and effort spent creating
invoices by utilizing the invoice auto-generated feature.
- Defaults can be established so that when
an invoice is created for a customer, it will take into
account specific details.
- The application will automatically
organize and complete daily service invoices, which will
help to eliminate incomplete or lost service revenues.
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