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Service Calls
& Technician
Scheduling:
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It is all about ensuring your technicians are in the right
place, at the right time, with the right parts, and that customer
expectations are exceeded. Take a service call in seconds!
With instant up-to-date client, equipment and service history
information at your fingertips and warning lights for preventative
maintenance due, warranty, call back, problem alerts and more.
(More
Service Call details).
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Inventory
& Parts
Management:
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Optimize your parts inventory and makes sure you have the
right part for each job. This powerful inventory feature track
both serialized and non-serialized inventory with min/max
settings, dead stock reporting, alternate suppliers catalogues,
superseded items, parts usage reports and much more. (More
Inventory details).
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| Service Contracts: |
Miracle Service monitors all contracts
for you so renewals, updates and cancellations are properly
maintained. This automatic organization process eliminates lost
revenues and keeps you ahead of the game. (More
Service Contract details). |
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| Powerful
Management Reporting: |
Quickly generate valuable technician,
customer, equipment and service contract profitability analysis.
Scrutinize your entire operation. Comes with over 130 Standard
Reports to give you the information you need - even send to
Microsoft® Excel or Word. (More
Management Reporting details). |
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| Accounting Exporter:
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Don't switch your accounting program! Miracle
Service integrates with many standard accounting packages so
there is no need to switch programs and retrain staff. Invoices,
purchase orders, customer lists, inventory and more are sent
from Miracle Service directly to your accounting program. Stay
in control by managing when, how and with who's approval, invoices
are transferred.
(More Accounting Integration details). |
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| QuickBooks® Exporter:
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Miracle Service is QuickBooks® approved software
partner and has been awarded "Silver Developer" status
by Intuit® (makers of QuickBooks software). With a one-button
export to QuickBooks® accounting software, export: invoices,
purchase orders, customer and vendor information, inventory,
payment terms, tax group, sales person and more directly to
QuickBooks®. (More
QuickBooks Integration details). |
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| Preventative Maintenance:
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Automate your preventative maintenance and keep
track of which equipment in your service base is due for a PM
that is (and isn't) covered by a contract. Plus, when you take
a service call with Miracle Service, the dispatcher knows what
preventative maintenance is due so it can be scheduled at the
same time, increasing efficiency and customer satisfaction. |
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| Period Billing:
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Period Billings are as simple as selecting the
date to invoice and all relevant contracts that require your
attention appear. |
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| Automated Invoicing: |
Make your month-end easier by automatically sending
out invoices to your customers exactly how they want to receive
them. Identify each customer's preferred method of receiving
invoices: e-mail, fax or mail. When batch invoices are generated
in Miracle Service the preferred method of sending the invoice
is defaulted and the invoices are automatically sent using that
method. |
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Meter Enhancement:
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Used for metered contracts for copiers, medical equipment
or others with cycle meters. It handles an unlimited number
of meters and levels of charges (cost per click) on the equipment.
Even track meter reading on service calls. However, you can
really boost efficiency even further when the Meter Enhancement
is used in conjunction with the Miracle Service Customer Web
Portal. Customers can then enter their own meter readings
directly. (More
details on Automating Meter Readings).
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Print Management Integration:
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Works with leading print management providers to provide
office equipment dealers with a complete solution. (More
Print Management Integration details)
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| Multiple Warehouse: |
Manage an unlimited number of warehouse and truck stock.
Reduce your inventory carrying costs by integrating inventory
data across multiple locations and see parts usage for each
technician's vehicle stock.
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| Yield Tracker: |
Easily track your customer's supplies usage against their
contracts. Track supply usage based on the clicks on a machine,
or based on the total items shipped under the contract. Using
the Yield Tracker will save you money by shipping only the
supplies that you agreed to in the contract. (More
Yield Tracker details).
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| MapPoint®
Link: |
See routing and directions to easily
plan service calls. (More
Mapping details). |
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| Document Manager: |
Track and store electronic documents and images
within Miracle Service. Attach files to service tickets, contracts,
equipment, customers and sales orders. (More
Document Manager details). |
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Customer Web Portal:
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Allow customers to contact you whenever they require.
They can open service calls, order parts, view jobs, enter meter
readings, review invoices and access these services anytime
through the web - all without needing to wait for an available
person to take the call. This speeds the information flow between
you and your customer providing them with a higher level of
service and freeing your time to manage the response to your
customers ensuring they get the best service available. (More
Customer Web Portal details). |
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| Technician Web Portal:
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Share your Miracle Service information with your field service
technicians by providing them with remote access with the
Technician Web Portal. This can greatly enhance efficiency
by reducing your time to invoice and increasing the accuracy
and timeliness of your information. This positions you to
make better decisions throughout the working day that will
add up to big cost savings. You can save technician time,
fuel costs and your business reputation. Learn more. (More
Technician Web Portal details).
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| Wireless Technician
Portal: |
Miracle Service offers Windows Mobile® and Blackberry®
access, letting your technicians log in to Miracle Service,
no matter where they are. They can view equipment service history,
access their job list, update task tickets and print work order
tickets. (More
Wireless Technician Portal details).
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| Customer Relationship
Management (CRM): |
We want your salespeople to be successful and
to concentrate on what they do best - selling. Miracle Service
CRM gives them the tools they need to optimize their prospect
pipeline and drive more sales. And because it is web based,
they have real-time access and can stay connected no matter
where they are. (More
CRM details). |
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