New Web-Based CRM
March 4, 2010 - Version 1.9.4.6 of the Miracle Service Sales CRM is now available. Enhacing our Service Management Solutions to also help you managing your sales pipeline is now fully integrated. A web-based addition to Miracle Service to optimize your prospect pipeline and drive more sales.
Now Available Version 5.1.0.0
January 11, 2010 - The latest release of our Service Management Software, Miracle Service version 5.1.0.0, is now available.
Nexent in Imagesource Magazine
April 11, 2009 - 10 Efficiency Boosting Tips for your Service Department.
MapPoint Link
Oct 14, 2008 - MapPoint Link for Miracle Service is now available.
Become a Miracle Service Reseller. Call us at (877) 772-4749 or
(905) 241-5187 for more details.
RIM Blackberry and Windows Mobile technician web portal for Miracle Service reduces your paperflow, simplifies the work order management process and shortens your time to invoicing.


Windows Mobile® and Blackberry® Technician Portal

Field Service technicians can use the browser on their Windows Mobile® and Blackberry® devices to view customer information, see equipment service history, update jobs as well as order parts in the field. This greatly improves the ability to issue new jobs to your technicians without them coming into the office to pick-up the paperwork. It also frees up the office staff from entering the data and enables them to keep track of the field activity based on the real-time updates from the wireless devices.
 

Technicians can directly:

  • View customer information
  • View task ticket information and service history
  • Update task tickets directly
  • Order parts and materials

Improve field service efficiency:

  • Real-time remote data entry
  • Reduced confusion over written forms
  • Faster time to invoicing for services provided
  • Keep track of all the services and parts you provide
  • Better decisions with real-time information

In-house technicians and subcontractors can benefit from this capability as it reduces their need to go to the office to collect their paperwork. Technicians can also save time by ordering parts remotely so they are ready and available when they do come into the office.

Keeping your technicians out of the office and on the road ensures you have the most efficient service operation as possible.

Request a demonstration of the Miracle Service Wireless Technician Portal.

Screen Shots:
(Click to Enlarge)

Mobile Field Service technicians can use the browser on their Windows Mobile® and Blackberry® devices to view customer information, see equipment service history, update Task Tickets as well as order parts in the field

Field Service technicians can use their wireless devices to view customer information, update task tickets and order parts.