Web-Based CRM
April 14, 2010 - Version 2.0 of the Miracle Service Sales CRM is now available. This web-based CRM helps manage your sales cycle to optimize your prospect pipeline and drive more sales. A powerful fully-integrated addition to our Service Management Solutions.
> more about this
Now Available Version 5.2.0.0
April 5, 2010- The latest release of our Service Management Software, Miracle Service version 5.2.0.0, is now available and features a new 'Customer Center' and optional 'Yield/Supplies Tracker'.
> get it here
Nexent in Imagesource Magazine
10 Efficiency Boosting Tips for your Service Department.
> read article here
MapPoint Link
MapPoint Link for Miracle Service is now available.
> more about this
Become a Miracle Service Reseller. Call us at 1-877-772-4749 or
(905) 241-5187 for more details.
Service Accent is a comprehensive service business management software solution.

Both Miracle Service and Service Accent offer remote web access for your Customers and for your Technicians - saving time, reducing double-entry and improving accuracy. Watch your company's productivity increase when you use remote solutions to you free up your valuable human resources.

 

Miracle Service Remote Technician and Customer Access

Technician Web Portal: Share your Miracle Service information with your field service technicians by providing them with remote access with the Technician Web Portal. This can greatly enhance efficiency by reducing your time to invoice and increasing the accuracy and timeliness of your information. This positions you to make better decisions throughout the working day that will add up to big cost savings. You can save technician time, fuel costs and your business reputation. Learn more. (Click here for more details).
Customer Web Portal: Allow customers to contact you whenever they require. They can open service calls, order parts, view jobs, enter meter readings, review invoices and access these services anytime through the web - all without needing to wait for an available person to take the call. This speeds the information flow between you and your customer providing them with a higher level of service and freeing your time to manage the response to your customers ensuring they get the best service available. (Click here for more details).

Customer Relationship
Management
(CRM):

We want your salespeople to be successful and to concentrate on what they do best - selling. Miracle Service CRM gives them the tools they need to optimize their prospect pipeline and drive more sales. And because it is web based, they have real-time access and can stay connected no matter where they are. (Click here for more details).
Miracle Service Remote Technician and Customer Access

Technician Web Portal: Let your engineers and technicians log in with a dedicated web-based interface. They can view their job list, open new jobs, use and request parts, see customer and machine details and look up service history using a web browser. (Click here for more details).
Customer Web Portal: Allow your customers to log in to your system using a simplified and controlled front-end. Service Accent Remote Customer enables your customers to log their own jobs, view open jobs and history, place orders and enter meter readings, all via a simple web-based interface. (Click here for more details).