1) Annual Technical Support Program
Annual Technical Support includes:
- Priority Service. As an Annual Support Member you have access to our Support Escalation Program. This service is designed to restore your service as quickly as possible.
- Telephone, E-mail, and facsimile Support for software questions or issues.
- Software Updates. New releases are posted and available to all annual support members. You will be advised when new releases are available and can download them from our Support Downloads area. The software is updated often as new features,reports and functionality are enhanced.
- Support does not include user training. Training is available on a fee for service basis.
- Support does not include assistance for Windows, Terminal Server or Network issues unrelated to Miracle Service or Service Accent.
2) Fee-for-Service Support Program
- User Training is available on an hourly support basis.
- Miracle Service set-up, configuration and data conversion is available on an hourly support basis.
- Hourly support does not include software updates. Software Updates are included in the Annual Technical Support Program.
- Support does not include assistance for Windows, or Network issues unrelated to Miracle Service or Service Accent.
- Contact sales@miracleservice.com for more information.
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Our Support Hours:
8:30AM - 5PM Eastern Time
Telephone:
Fax: Email:
support@miracleservice.com
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