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| Customer Self-Service Portal 11.1.2.0 - May 8, 2025 |
Added Features
• Added feature to be able to download Equipment list from the Customer Portal
| Customer Self-Service Portal 11.1.2.0 - June 27, 2024 |
Other
• Compatibility with Miracle Service version 11.1.4.0
| Customer Self-Service Portal 11.1.1.0 - August 22, 2023 |
Added Features
• Added the following fields the Equipment Detail > Meter Tab: Serial Number, UnitID, Model Class, Model Number and Location.
Resolved Issues
• Resolved issue where items were not able to be deleted from Cart in Customer Portal #0042273-1
| Customer Self-Service Portal 11.0.1.0 - March 1, 2023 |
Other
• Compatibility with Miracle Service version 11.0.1.0
| Customer Self-Service Portal 11.0.0.0. - January 3, 2023 |
Added Features
• Added the option to set the Requester field to "Required" when logging New Job
• Added new Equipment Details Fields to the Customer Portal
Resolved Issues
• Resolved issue where Parts were not showing on Jobs in the Customer Portal
• Resolved issue where the New Job function could be acccess from the Customer & Equipment Detail screens if WebAdmin setting set to disable feature #0040219
| Customer Self-Service Portal 10.3.0.0. - April 13, 2022 |
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Added Features
• Added Service History tab on the Equipment Detail screen so the user can easily view its previous service Jobs (both Open and Closed).
• Added option to show additional fields on the Equipment Detail screen including: PM Frequency, Last PM Date, Next PM Date, Purchase Date, Warranty End Date, Contract Type (and associated Contract Terms), Contract Active. (Y/N), Purchase Vendor. Which fields are visible in the Customer Portal are set in WebAdmin > Customer Portal > Equipment Details.
• Added and option Documents button on the Equipment Detail screen so the customer can view the Public Only documents attached to that equipment and associated Model Class.
• Added a Print button on the Equipment Detail screen to print the details of the equipment record.
• Hide Job Status filter when Job History disabled
| Customer Self-Service Portal 10.2.4.6. - January 28, 2022 |
Added Features
• Added a new Compatible Parts option that filters the item list (on Sales Invoices and Sales Orders) by Model Family setup. A Model Family is a list of Model Class/ Model Numbers which share a filtered Category list of items.
| Customer Self-Service Portal 10.2.0.1. - March 17, 2021 |
Other
• Compatibility with Miracle Service version 10.2.0.0
| Customer Self-Service Portal 10.1.2.0. - September 28, 2020 |
Added Features
• Added capability to Equipment documents screen to retain fields added, removed or changed placement in grid
• Added capability to Checklist list grid to retain fields added, removed or changed placement
Resolved Issues
• Resolved issue when creating and saving a Sales Order #0032055
• Resolved issue of Requester information not populating for a Job
• Resolved issue of some Jobs not showing in Miracle Service when created from Customer Portal under certain circumstances #0032411
| Customer Self-Service Portal 10.1.1.0. - March 3, 2020 |
Other
• Compatibility with Miracle Service version 10.1.1.0
| Customer Self-Service Portal 10.1.0.0. - December 12, 2019 |
Resolved Issues
• Resolved issue where the user can click on "create" multiple times, creating multiple jobs #0029259
• Resolved issue where New Job does not display in Job List until browser refresh
• Resolved issue where equipment information missing from Job detail
• Resolved issue where the Requester was not showing
| Customer Self-Service Portal 10.0.4.0 - June 26, 2019 |
Resolved Issues
• Resolved issue where eForms were not pulling Serial# and Manufacture information
• Resolved issue where Create New Task event not sending
• Resolved issue where Note Modified event field was not pulling correct information from the task
• Resolved issue where eForms shows if Viewable in the Customer Portal is unchecked
• Resolved issue where serialized items were not being set to ‘serialized’ on the line item from the Sales Order
| Customer Self-Service Portal 10.0.3.0 - January 3, 2019 |
Added Features
• Added ability to print a standard Work Order document from template from the Job Detail screen
• Added the ability for the Admin user to set up new homepage Shortcut(s) to redirect to a specific URL in a new window.
• Added the ability for the Admin user to further customize each homepage Shortcut icon
Resolved Issues
• Fixed issue where duplicate files in Documents will not display correctly
| Customer Self-Service Portal 10.0.2.0 - August 8, 2018 |
Added Features
• Added a "Home" button so that users can return to the home screen this way instead of just clicking on the logo.
• Added customizable Homepage Shortcuts with custom captions and icons. New Shortcut(s) can be used to redirect to a specific URL in a new window.
Resolved Issues
• Fixed issue where a new Requester could not be added.
• Fixed issue where Equipment links were defaulted to going to the Meters tab.
• Fixed Menus and Shortcut links related to viewing Equipment and Customer documents
• Fixed issue with the ShipTo address on Sales Orders.
| Customer Self-Service Portal 10.0.1.1 - May 25, 2018 |
Resolved Issues
• Fixed issue where Manufacturer field was not populating.
• Removed Edit button from the Job Detail screen as that screen is read-only.
| Customer Self-Service Portal 10.0.1.0 - May 22, 2018 |
Resolved Issues
• Modified 'View Documents' homepage shortcut to link to 'Customer Documents'.
• Fixed 'Key not found' error in Documents column header.
• Modified permissions so that an Inactive customer could not log in, even if the customer was still set to Web Active.
| Customer Self-Service Portal 10.0.0.0 - May 7, 2018 |
Added Features
• Added the Model and Class fields to the eForms grid.
• Added the option to show technician labor dates and times with the Job details.
| NEW Customer Self-Service Portal 9.0.0.0 - June 19, 2017 |
1st Release
| Customer Web Portal Update 8.0.0.3 - July 18, 2016 |
Resolved Issues
• Resolved an issue where an Access query failed for listing jobs.
• Added autoselect of database type in Customer Portal Administration.
| Customer Web Portal Update 7.2.0.3 - May 29, 2015 |
Added Features
• In Administration the login automatically detects the database type.
Resolved Issues
• Resolved an issue where the Requester and Status was not populating correctly when tasks are created in the Customer Portal.
| Customer Web Portal Update 7.1.0.0 - January 16, 2015 |
Added Features
• None Added
Resolved Issues
• Removed the Request ID from the New Job Summary screen to avoid confusion.
• Resolved an issue where the Profile changes were not being saved.
• Resolved an issue where the Created by was not added to a new task correctly.
• Resolved an issue where new added Requesters were not displaying correctly.
• Resolved an issue where the Task Status was not updated when a new call is created.
• Resolved an issue that caused eForms to not open correctly.
| Customer Web Portal Update 4.0.0.2 - May 6, 2014 |
Added Features
• User Interface changes on “Cannot access your account?” link on the Login Screen
Resolved Issues
• Fixed issue with updating price in a new Sales Orders.
| Customer Web Portal Update 4.0.0 - February 10, 2014 |
Added Features
• New Look - user interface
• Made compatible with SQL database.
Resolved Issues
• None to Resolve.
| Customer Web Portal Update 3.2.4 - August 27, 2013 |
Added Features
• Added functionality in admin for Creating Email forms when user login fails
• Added functionality in admin for letting the user set up to 5 fields for describing Job description when creating new jobs.
• Added setting to show or hide the Report menu in the header section.
• Added setting in admin for displaying a banner in the email form.
• Added new xml nodes: Section for setting up form to be sent by email
• Added setting to provide option on the gridview that displays jobs: option for Default and Custom Views
• Added setting to provide option for 2 different ways for the user to enter the job descriptions:
"default" -> shows a Box for typing
"custom1" -> shows up to 5 fields that can be mandatory or not
These fields are concatenated into one solo field for Job description.
Resolved Issues
• None to Resolve.
| Customer Web Portal Update 3.2.3 - June 27, 2013 |
Added Features
• None Added.
Resolved Issues
• Resolved a date validation issue that caused valid meter readings to be rejected.
| Customer Web Portal Update 3.2.2 - June 12, 2013 |
Added Features
• Added flag to set eForms on or off.
• Added support for IE10 to Administration interface.
Resolved Issues
• None to Resolve.
| Customer Web Portal Update 3.2.1 - May 30, 2013 |
Added Features
• None Added.
Resolved Issues
• Fixed the issue that caused valid meter readings to be rejected as invalid.
| Customer Web Portal Update 3.2.0 - May 13, 2013 |
Added Features
• Added support for new Lifetime Meter functionality.
Resolved Issues
• None to Resolve.
| Customer Web Portal Update 3.1.9 - Apr 5, 2013 |
Added Features
• Modified the charset encoding for IE10.
Resolved Issues
• None to Resolve.
| Customer Web Portal Update 3.1.8 - Mar 15, 2013 |
Added Features
• Enhanced date entry for meter readings.
Resolved Issues
• Resolved Hide New JobRequest in View Open screen.
• Resolved issue occurring with meter reading when entering commas.
| Customer Web Portal Update 3.1.7/Admin 1.7.0 - Jan 15 2013 |
Added Features
• Enhanced the parts search feature to use the search limits setting in the administration set-up. Previously the search was limited to display 20 records. Now it will display the limit defined in the Administration setting.
Resolved Issues
• None to Resolve
| Customer Web Portal Update 3.1.3/Admin 1.7.0 - Aug 1 2012 |
Added Features
• Enhanced the New Job Function to support the updated table designed implemented with version 6.4.0.0 of Miracle Service.
Resolved Issues
• None to Resolve
| Customer Web Portal Update 1.16.0/Admin 1.7.0 - Sep 2011 |
Added Features
• None Added.
Resolved Issues
• Updated the function for getting the latest meter reading date in the main meter reading screen
| Customer Web Portal Update 1.14.0/Admin 1.7.0 - Feb 2011 |
Added Features
• Added the ability to customize the email text and subject for sending new job confirmations to the administrator.
• Added the ability to customize the subject for sending new job confirmations to customers.
• Highlighted required fields when adding meter readings.
Resolved Issues
• None to Resolve
| Customer Web Portal Update 1.12.0/Admin 1.6.0 - Nov 2010 |
Added Features
• Added support for SSL
• Users are now able to customize the email text that is sent to customers when a new job is created. The following identifiers can be used in order to display actual data.
• Used server.MapPath("..adminconfig.xml") to load the XML file
REQID : Request ID
CUSTID : Customer ID
CUSTNAME: Customer Name
SCHEDDATE: Scheduled Date
SCHEDTIME: Scheduled Time
TASKDESC: Task Description
REQUESTER: Requester Name
REQUESTERPHONE: Requester Phone Number
Resolved Issues
• None to Resolve
|
Customer Web Portal Update 1.11.0/Admin 1.5.0 - Jan 2010
|
Added Features
• Updated the New Job feature to support the selection of Main equipment to be consistent with Miraclce Service.
Resolved Issues
• None to Resolve
