Complete Service Management Solution
Automating your service department with Miracle Service will make it more efficient and profitable. Even small time savings from improving your dispatcher and technician productivity adds up to thousands of dollars in increased efficiency. Miracle Service is modular so you only pay for what you need. Start with just the features that you require today and easily add new ones as your company grows.
Standard Features
- Technician Scheduling It is all about ensuring your technicians are in the right place, at the right time, with the right parts, and that customer expectations are exceeded. Take a service call in seconds! With instant up-to-date client, equipment and service history information at your fingertips and warning lights for preventative maintenance due, warranty, call back, problem alerts and more.
- Inventory Management Optimize your parts inventory and makes sure you have the right part for each job. This powerful inventory feature track both serialized and non-serialized inventory with min/max settings, dead stock reporting, alternate suppliers catalogues, superseded items, parts usage reports and more.
- Service Contracts Miracle Service monitors all contracts for you so renewals, updates and cancellations are properly maintained. This automatic organization process eliminates lost revenues and keeps you ahead of the game.
- Sales Management Streamline sales and order management processes with complete integration across sales and service departments. Easily create sales orders and invoices with automatically generated customer, quantity, limited-time or special pricing.
- Management Reporting Quickly generate valuable technician, customer, equipment and service contract profitability analysis. Scrutinize your entire operation. Comes with over 130 Standard Reports to give you the information you need – even send to Microsoft® Excel or Word.
Optional Features
- Web & Wireless Access Let your technicians log in to Miracle Service, no matter where they are. Using their laptops or Windows Mobile®, BlackBerry®, iPhone® and Android® devices they can view equipment service history, access their job list, update task tickets and print work order tickets.
- Accounting Integration (QuickBooks® & more) Don’t switch your accounting program! Miracle Service exports to many standard accounting packages so there is no need to switch programs and retrain staff. Invoices, purchase orders, customer lists, inventory and more are sent from Miracle Service directly to your accounting program.
- Preventative Maintenance Automate your preventative maintenance and keep track of which equipment in your service base is due for a PM that is (and isn’t) covered by a contract. When taking a service call with Miracle Service, the dispatcher knows what preventative maintenance is due so it can be scheduled at the same time, increasing efficiency and customer satisfaction.
- Automated Invoicing Make your month-end easier by automatically sending out invoices to your customers exactly how they want to receive them. Identify each customer’s preferred method of receiving invoices: e-mail, fax or mail. When batch invoices are generated in Miracle Service the preferred method of sending the invoice is defaulted and the invoices are automatically sent using that method.
- Meter Billing Used for metered contracts for copiers, medical equipment or others with cycle meters. It handles an unlimited number of meters and levels of charges (cost per click) on the equipment.
- Meter Center Automatically collects meter readings and seamlessly enters that data directly into Miracle Service, without you ever having to touch a button.
- Customer Relationship Management (CRM) This web-based sales force automation tool lets you manage your sales cycle to optimize your prospect pipeline and drive more sales. Fully integrated, it ensures your business is operating with the same customer and service data, taking you from lead to quote, sale, service and repurchase.
- Customer Portal Allow customers to contact you whenever they require. They can open service calls, order parts, view jobs, enter meter readings, review invoices and access these services anytime through the web – all without needing to wait for an available person to take the call.
- Routing & Mapping See routing and directions to easily plan service calls.
- Supplies Yield Tracker Easily track your customer’s supplies usage against their contracts. Track supply usage based on the clicks on a machine, or based on the total items shipped under the contract. Using the Yield Tracker will save you money by shipping only the supplies that you agreed to in the contract.
- Document Management Track and store electronic documents and images within Miracle Service. Attach files to service tickets, contracts, equipment, customers and sales orders.
- Report Designer Further personalize customer facing documents and create new reports. Modify and create Invoices, Sales Orders, Service Billing Invoices, Period Billing Invoices, Purchase Orders, Service Task Tickets and custom reports. Add additional logos, text boxes, change fonts, add/remove fields and more.
System Requirements
Click here to see the minimum system requirements.
