Customer Relationship Management (CRM)
Managing your sales pipeline is hard work. We Just Made it Easy.
We want your salespeople to be successful and to concentrate on what they do best – selling. Miracle Service CRM gives them the tools they need to optimize their prospect pipeline and drive more sales. And because it is web based, they have real-time access and can stay connected no matter where they are.
Best of all, it’s integrated to your Miracle Service program so you can share customer information between your sales, marketing, service and management groups. Reduce the time and costs spent on re-entering data, and free up valuable time to be spent on more productive tasks.
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Your customer and prospect database is one of your most valuable assets. Keeping it under control at your company location gives you the power to manage your people and processes more effectively and ultimately close more deals.
Key Features:
• Manage Leads: Never drop or loose another lead again. Keep track of purchase history, preferences, key personal and business information and any other information that will help you build stronger relationships and identify future sales opportunities. Manage each lead through the sales cycle to increase customer satisfaction and close more sales.
• Account Management: No more miscommunication between departments! Seamlessly pass information between sales, service, parts and accounting. Eliminate communication errors which are costly to your business and your reputation.
• Reporting: With customizable views, salespeople, sales managers and executives have instant access to the reports and real-time information they need to be effective. Customize reports to your specifications and export to PDF, Microsoft Word® and Excel®.
• Quotes and Sales Orders: Accessing both retail and special customer pricing, salespeople can easily create quotes and orders directly in the Miracle Service database.
• Forecasting: The forecasting ability gives your salespeople and management a clear view of the sales pipeline and automatically forecasts sales to help you better plan your business and service requirements.
• Follow-up: Schedule follow-ups, meeting and next steps directly into Microsoft Outlook or other calendar.
• Templates: Set-up your own templates for letters, faxes, envelopes, quotes and more!
• Personalized Access: Miracle Service CRM can be easily set-up to determine the information access level by each individual user.
