Customer Web Portal
Give your customers a self-service portal that’s open 24/7 and delivers a convenient, personalized way to do business with you, while reducing service costs and increasing productivity.
With a Miracle Service-powered customer portal, your customers can open service calls, order parts, view jobs, enter meter readings, review invoices and access these services anytime through the web – all without needing to wait for an available person to take the call.
This speeds the information flow saving you time and providing your customers with a higher level of service. All this is done through an easy-to-use web interface that can be personalized with your company’s logo and branding to match your business image.
Customers can directly:
• Create New Service Requests
• Order Parts and Materials
• View Outstanding Service Ticket information
• Review Sales Orders
• Update Meter Readings
Automate your Meter Readings:
For metered contracts for copiers, medical equipment or others with cycle meters, the Customer Web Portal can help automate your meter readings. You can set-up the e-mail scheduler to send regular e-mail reminders to your customer when their meter readings are due. Once the meter readings are entered the reminder messages are no longer sent to your customer.
You have the ability to configure when to start sending the reminder e-mail messages. How often to send them, and how many repeat messages should be sent to your customer.
This power feature will save you countless hours of administrative time and money making the Customer Portal a valuable enhancement to Miracle Service.
