Medical Industry
For companies that service and maintain medical equipment, yours is a complex, highly regulated industry where quality and efficiency come first. Miracle Service has all the features needed to help your business increase its competitive advantage, top-line revenue and bottom-line profitability, while helping you track and maintain critical records used to meet regulatory compliance. You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. >See list of favorite features for Medical Equipment Sales & Service companies.
Equipment Service History: We know that keeping track of your customers’ equipment details and service history is essential. Miracle Service gives you instant up-to-date client, equipment and service history information at your fingertips, plus quick and efficient service technician scheduling.
Service Contracts: Service Contracts are a key component of medical service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are at your fingertips, and management can be certain that Service Level Agreements (SLAs) are planned for and met. You won’t know how you managed before!
Inventory Management: With complete inventory management for medical equipment sales & service companies, Miracle Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.
Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.
Miracle Service is packaged modularly so you only pay for the components you need for your business. Here are some of the popular features our other Medical Industry customers have selected:
Standard Features:
| ✓ Service Call Management ✓ Visual ‘drag & drop’ Technician Scheduling ✓ Inventory, Parts Management & Stock Control ✓ Service Contract Administration & Billing ✓ Sales Order Processing & Sales Invoicing ✓ Purchase Order Management ✓ Preventative Maintenance ✓ Management Reporting ✓ Document Management |
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Preferred Optional Features:
✓ Web & Wireless Access – For laptops & mobile devices ✓ Accounting Integration (QuickBooks® & more) ✓ Customer Relationship Management (CRM) ✓ Customer Web Portal – Customer self-serve site ✓ Report Designer – Personalize you customer facing documents |
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