Printing Systems
For companies that install, repair and maintain printing equipment (like network printers, large-format, plotters), Miracle Service has all the features needed to help your business be more informed, more productive, and more profitable. You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. >See list of favorite features for Printing Systems companies.
Your MPS Future: Most companies that sell and service printing equipment are enhancing their business with Managed Print Services. A successful MPS strategy requires the support of a strong enterprise management system. Miracle Service has responded with MPS enhancements – from sales pipeline management through to order, contract management and renewals.
Equipment Service History: We know that keeping track of your customers’ equipment details and service history is essential. Miracle Service gives you instant up-to-date client, equipment and service history information at your fingertips, plus quick and efficient service technician scheduling.
Service Contracts: Service Contracts are a key component of a service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are at your fingertips, and management can be certain that Service Level Agreements (SLAs) are planned for and met. You won’t know how you managed before!
Inventory Management: With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.
Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.
Miracle Service is packaged modularly so you only pay for the components you need for your business. Here are some of the popular features our other Printing Systems customers have selected:
Standard Features:
| √ Service Call Management √ Visual ‘drag & drop’ Technician Scheduling √ Inventory, Parts Management & Stock Control √ Service Contract Administration √ Sales Order Processing & Sales Invoicing √ Purchase Order Management √ Technician SMS / Text Messaging √ Management Reporting |
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Preferred Optional Features:
| √ Web & Wireless Access – For laptops & mobile devices √ Accounting Integration (QuickBooks® & more) √ Preventative Maintenance – PM schedule by customer, equipment or contract √ Period Billing – Auto-generate Service Contract Invoices √ Meter Billing – Track meter readings by equipment & service contract √ Customer Relationship Management (CRM) √ Customer Web Portal – Customer self-serve site √ Routing & Mapping – Microsoft MapPoint link √ Document Management – Store electronic documents & images √ Report Designer – Personalize you customer facing documents |
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