Security Protection
For companies that install, repair and maintain security protection systems, Miracle Service has the features to improve you ability to better manage track the maintenance on your Access Control, CCTV or Alarm panel systems. Improve your installation profitability tracking using our Project Work Order which provides progress payment capabilities. Generate business opportunities by tracking when Alarm panel batteries need replacement using our Preventative Maintenance module.
You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. And when priorities change, the drag-and-drop visual scheduler makes managing those changes simple and straight forward. >See list of favorite features for Security companies.
Service Contracts:Service Contracts are a key component of many service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are at your fingertips, and management can be certain that Service Level Agreements (SLAs) are planned for and met. You won’t know how you managed before!
Inventory Management: With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.
Miracle Service manages the complete sales and service life-cycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.
Miracle Service is packaged modularly so you only pay for the components you need for your business. Here are some of the popular features our other Security Industry customers have selected:
Standard Features:
| ✓ Service Call Management ✓ Visual ‘drag & drop’ Technician Scheduling ✓ Inventory, Parts Management & Stock Control ✓ Service Contract Administration ✓ Sales Order Processing & Sales Invoicing ✓ Purchase Order Management ✓ Technician SMS / Text Messaging ✓ Management Reporting |
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Preferred Optional Features:
| ✓ Web & Wireless Access - For laptops & mobile devices ✓ Accounting Integration (QuickBooks® & more) ✓ Preventative Maintenance ✓ Document Management – Store electronic documents & images ✓ Report Designer – Personalize you customer facing documents |
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