Services & Support
We’re here to help you get the most from your Miracle Service system, and to ensure your company is up-and-running, and experiencing the benefits as quickly as possible.
Technical Support
Every Miracle Service package comes with a 30-day Membership Plan included. After the initial implementation, a monthly or annual membership plan is available to give you continued product support and upgrades, letting you take full advantage of all the features and functionality of Miracle Service.
A Miracle Service Membership Plan provides you with access to:
• Download and Install Updates and Upgrades
• Call our Technical Support Group for Assistance
• Receive remote “hands-on” assistance for quick and efficient issue resolution
• Submit New Support Tickets On-line, by Email or Phone
• View Past and Current Support Tickets
• Attend Live On-Line Training Classes
• Watch Pre-Recorded Training Videos
• Search Our Knowledge Base for Solutions
• Learn from other users through our Discussion Boards
Training
Whether you are just beginning to learn Miracle Service, are training new employees, or just wanting to see how you can get even more from your system, we have many training options available to you, including:
• Live Web-based Training Classes
• Pre-recorded Videos in our On-Line Video Training Center
• On-Line Documentation (Technical Notes and Knowledge Base)
• Discussion Boards
• Personalized Training* (Focused on each company’s individual requirements)
• On-Site Training* (Comprehensive training performed at customer location)
To access these training resources: Log into the Customer Center
* For Personalized and On-Site Training, additional charges apply.
Data Importation
System Requirements
Please click here to see the minimum system requirements for Miracle Service.
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License Agreements: All software purchases are subject to the terms and conditions of the Nexent End-User License Agreement and Nexent Maintenance and Support Agreement.
