Take a Quick Call in seconds: Customer equipment and service contract information appears automatically.

Warning Lights inform users of PM due, warranty, call back, problem alerts and more.

Dispatching one or more technicians to a service task takes just seconds. Check to see who has time to do the job, and verify their schedules.

Print the service task, fax it,
e-mail it, send it to a Blackberry®, page the technician(s) or send to
the customer.

Expected target date/time is automatically calculated based on customer or contract priority.

• Taking a Quick Call
• Outstanding Tasks
• Visual Schedule

Service call takers have immediate access to customer contact and equipment information, service notifications (complete with visual alerts) as well as suggested parts to optimize the customer interaction process.

This decreases call-taking times and costs, improves the customer experience and reduces the risk of call backs. And since the dispatcher knows what preventative maintenance is due, it can be scheduled at the same time, increasing efficiency and customer satisfaction.

View a visual schedule of your technicians’ activities, and see all of your outstanding service calls in calendar view by day, week or month. Even integrate with Microsoft® Outlook.