Inventory Management & Tracking

Inventory Management

Intelligent Inventory Control

Managing costs is a critical function of any service business. Having the right parts and supplies inventory accessible to your field service technicians will reduce the number of second and third visits to fix equipment. Miracle Service helps track your parts usage and can help determine the right parts and the right quantities to run your business efficiently, and reduce the cash your business has tied up in excess inventory.

Benefits

  • Improve first call success rates by having the right inventory on hand
  • Accurately monitor parts usage
  • Reduce overhead costs

Key Features

Detailed Tracking
  • Track usage trends, monitor part supplies for optimal levels and ensure correct billing for every part used.
  • Track both serialized and non-serialized inventory with min/max settings, unsold stock reporting, alternate suppliers' catalogues, superseded items, parts usage reports and much more.
The Right Part for the Job

Indicate the parts required at time of dispatch to ensure the technician arrives with the right part and the problem is fixed with one call.

Reduce Overhead Costs
  • Identify defective, outdated or unnecessary parts to improve quality and reduce costs.
  • Identify the most cost-effective replacement parts.
  • Eliminate the use of unnecessary parts.
Quickly Locate Suppliers

Locate suppliers for any inventory item including unique part numbers.

Multiple Warehouses
  • Manage multiple warehouses as well as stock on hand in each technician's vehicle.
  • Integrate inventory data across multiple locations to reduce overall cost.
Take Control

Return materials authorizations (RMA), product trials/demonstration units and products temporarily loaned out are tracked and reported to help you easily track equipment and eliminate lost products.

Reconciliation

Count stock easily with the simple to use inventory reconciliation feature.

All these features help to ensure that technicians have what they need for each service call, resulting in greater first call resolution and more satisfied customers.

They also ensure you have the optimal inventory on hand to manage your service business.

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System Requirements

Click here for a guideline on the minimum system requirements.