Mar 23, 2008
The latest release of our Service Management Software enhances the performance of Miracle Service and introduces a number of new features. Miracle Service version 4.0.0.0 is now available.
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Mar 16, 2008
Power up your field service. Miracle Service in the news .
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Mar 10, 2008
New release of the field service management web portal applications are now available. These include an updated release for the Technician, Blackberry and Customer Web Portals.
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Become a Miracle Service Reseller. Call us at (877) 772-4749 or
(905) 241-5187 for more details.
Customer Service is improved by adding the Customer Web Portal to Miracle Service.

Customer Web Portal

Miracle Service provides you with the software and tools you need to put your business on the Web. Now your customers can interact with your company through your unique customer portal. They can:

  • Create New Service Requests
  • View Outstanding Service Ticket information,
  • Update Meter Readings, and
  • Order parts and materials

providing you with a strategic business advantage.

Customer Web Portal Benefits include:
  • Always available Service Ticket Entry,
  • Reduced internal administration effort,
  • Obtain Meter Readings easily with minimial involvement,
  • Customers enter and track parts orders directly over the Internet.

 Customers are able to enter new call requests, update meter readings and order parts and materials on-line using the customer web portal.
The Customer Web Portal is a powerful tool that can be integrated with your existing Miracle Service installation with minimal changes to your existing environment. In many cases it will require no changes to your current software or hardware. The Customer Web Portal must be run on a Microsoft Internet Information Server (IIS) version 5.0 or newer with an active internet connection. It is best to have a dedicated Internet connection with a static IP address for the Customer Portal. Other options are available and you can discuss your needs with the Nexent Sales Team.

Automate Your Meter Readings

The Customer Portal is also able to help automate your meter readings. You can set-up the e-mail scheduler to send regular e-mail reminders to your customer when their meter readings are due. Once the meter readings are entered the reminder messages are no longer sent to your customer.

You have the ability to configure when to start sending the reminder e-mail messages. How often to send them, and how many repeat messages should be sent to your customer.

This power feature will save you countless hours of administrative time and money making the Customer Portal a valuable enhancement to Miracle Service.

 Powerful Automated Meter Reading reminder messages reduce your administrative time and let you focus on getting more business.