No matter what your business needs are, Miracle Service has modules to help you get the most out of your Service Department. Check out these exciting Optional Modules!

• Multiple Warehouse Capability
• Preventative Maintenance Tracking and Auto Call Creation
• Period Billing
• Meter Tracking  - Copier, Digital Printer and Medical Equipment  Dealers
• Accounting Interface - Share Data with QuickBooks or other Existing Accounting Software

Allows an unlimited number of car stocks or off-site warehouses Bin Locations by warehouse Valuation and quantity levels for each location Use parts from car stocks when closing a service call

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When you take a service call with Miracle Service, you'll know instantly if the customer contract includes a PM, and/or if the equipment needs a PM but is not covered!  What does this mean?  It means you can have your service manager sell the customer a PM contract, or a Quality Check while the emergency call is outstanding.

Select all PM's due in the next x days or x weeks.  All equipment under a contract that is due for a PM is displayed.  In seconds you can auto-generate all of these calls, and give them a specific PM Call Type Task, so they do not 'clutter' up the real calls in the outstanding call screen.  Now your technicians can do them over the course of the next several weeks. Find out which equipment in your service base is due for a PM that is not covered by a contract. Now get on the phone and starting selling them.   It's that simple. Today you must be pro-active in your service department, and selling contracts before your customer has a problem promoted better customer service.

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Automatic creation of service contract billings Calculates charges for contracts invoiced over the interval periods you specify.   (Daily through 10 year contracts allowed) Period billing invoices will be used in profitability calculations for equipment contracts.  Know at an instant if you made money on your contracts. One mouse click, and all invoices can be created for hundreds of period invoices.	(click image to view screen)
Allows meter and equipment charges to be billed together or separately Easily enter the meter reading for the equipment.  Notification if a call is required for billing purposes.  If you need to call the customer, all equipment at customer site is grouped, so you can place one telephone call, and receive all the meter readings.	(click image to view screen)
A simple and powerful report can also be printed that can be faxed to customer, or given to telemarketer to obtain latest readings. Creates an invoice for master service contracts, (which is an optional module on Lite), so you can create one invoice for dozens of machines, all under the same service contract. Select a date, and all the equipment contracts that need to be billed appear.  Just approve the charges and you're finished your monthly invoices.

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• Track meter readings at time of service call and/or for billing
• Consolidate meters on a contract (with Master Contract Module)
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• Meter charges in stepped blocks or expire contracts by copy block
• You can have an unlimited number of meters on a single piece of equipment! Black, Cyan, Magenta, Master, etc. etc.
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• Each of these meters can have an unlimited number of copy charge levels. (Example: 5000 copies included in the base charge, 5001-10000 at 2.51 cents per copy, 10001-20000 @ 2.00 cents a copy, 20001-50000 @ 1.80 cents per copy, 50001 to "whatever" @ 1.55 cents per copy. (unlimited but we'll stop here)
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• (Multiple) Step down pricing between copy levels for a given period. This allows you to be very creative in setting up complicated billing contracts. 
• You can have an unlimited number of copiers on a single Master Service Contract. 1 Million copies converting 25 machines at a large school board...on one invoice for meter billings, and/or period billings!)
• If you set up a Master Service Contract with 25 copiers, and this contract also covers 5 color copiers, you can use or very unique "Meter Consolidation" feature, (just click one button), to link all the black meters on all machines to one copy level charge, like 1 million copies included, and then have an unlimited number of levels on volumes that exceed this in the period, or over the full term of the service contract.
• Our Meter Invoices are easy to understand so your customer won't be scratching their heads.
• When it is time to call for meters, Miracle Service alerts you whether or not a call is required, and prints a clear report lettering the caller know the following. We've added a "Call Buffering" capability which you can set to 10 days for example. Therefore, if you've obtained a meter from a service call in those 10 days, a call on this meter is tagged as "not required". If you do call them, the screen changes from a green "Not Req'd" to a blue "Called". If you must call them, the meter has a read "Call Req'd" message next to it.
• Meter Call Sheets - First off, all the equipment at that site is grouped together, so only one call needs to be made. Then it lists: who to ask for, the equipment ID, description, location of equipment, last meter reading and location of the meter for customer (left side of copier inside the door). It then has a space to write in the new reading. The charge is computed instantly and displayed on the screen.
• Estimating Meter Usage. Have you ever had a customer that just refuses to call you back, so you can't obtain a meter reading? Just have Miracle Service estimate the usage, based on their past usage, and then we'll add another user definable percentage onto the charge.
• The Meter Call Screen enhances the value of the report too...so you don't even need to print the Call Sheet. But we wanted to make the report as functional, since not too many companies have an extra PC sitting around for someone to call for the reading.

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