|
Miracle Service
provides companies around the world with all of
the tools necessary to get the most out of their Service
Department. Check out the features below (and the images
to the right) and see what Miracle Service can do for
you!
- Intelligent service call management
- Create service calls using virtually
any customer or equipment information. (Even
part of the phone number, or name of the company,
or anyone at that company that has ever called you
before!)
- Unlimited service call notes while
taking and closing a service call
- Just in case you ever need it; 2 levels
of service calls; Requests and Tasks. Create
as many tasks for a single customer service request
- Dispatch as many technicians to a single
service task in about 1 second. Check to see
who has time to do the job, and verify their schedules.
- Print the service task, fax it, page
the technician(s) or even email it to them...or the
customer!
- Create the service task on equipment,
schedules equipment installations, track in-house
workorders, automate equipment drop-offs, or just
track the helpdesk call.
- Create a service call, without adding
equipment to the Request or Task. Perfect for
first time call-ins, or helpdesk situations.
- New "Quickcall" screen allows
rapid entry of service call information, which is perfect
when you don't need all the capability that Miracle
Service can offer on a call screen.
- Expected target date/time is
automatically calculated based on customer or contract
priority.
- Warning lights while creating the service
call...for everything. PM Due, In-Warranty,
Callback, Problem Alert and much more.
- Labor or travel charges are displayed
automatically, eliminating time and errors
- Complete service call
history by:
- Company
- Service contract
- Equipment
- Caller
- Service history displays:
- Call date/time
- Work completed date/time
- Caller and Caller Previous Call
History
- Service request description
- Service call notes
- Parts used with cost/sell price
- Indicates parts included in contract
during call
- Response time to call
- PM's performed and dates
- Callback or problem alert status
- Unlimited service tasks for a single
work order
- Each service call can be scheduled on different
dates with different technicians
- Analyze the technician's workload while
selecting the technician
|
|
