Mar 23, 2008
The latest release of our Service Management Software enhances the performance of Miracle Service and introduces a number of new features. Miracle Service version 4.0.0.0 is now available.
Mar 16, 2008
Power up your field service. Miracle Service in the news .
Mar 10, 2008
New release of the field service management web portal applications are now available. These include an updated release for the Technician, Blackberry and Customer Web Portals.
Become a Miracle Service Reseller. Call us at (877) 772-4749 or
(905) 241-5187 for more details.
Workstations
Several Hardware/Software Configurations are Supported

Typical

More Secure
Total Solution with Web
Interface and Wireless Module

  • Windows 2000 Professional or later operating system
  • 256MB (512MB Recommended) of memory (minimum requirement)
  • CD-Rom drive (or a network connection to a shared CD-Rom drive)
  • Graphics adapter with a resolution of 800 by 600
  • Mouse or other pointing device
  • Local hard drive with 20Mb of free space
Server
  • Microsoft Windows NT 4.0 Server
  • Windows 2000/2003 Server or Novell NetWare 4.0 or later
  • 200Mb of free space on shared volume (varies with volume of data)
  • 10Mb of free space on system volume if client/server database is used
  • 256MB (512MB Recommended) of memory if client/server database is used (minimum requirement)
Database Engine
  • Pervasive.SQL 2000i/V8/V9.1 server recommended if more than 3 concurrent users
  • Pervasive.SQL 2000i/V8/V9.1 workgroup recommended if 2 or 3 concurrent users
  • Laser printer
  • Seagate Crystal Reports Professional 10.0 to create your own customer reports
Wireless Interface (Optional)
Secure Solution with
Wireless Module

Wireless Gateway Server
  • Microsoft Windows NT 4.0 Server
  • Windows 2000/2003 Server or Novell NetWare 4.0 or later
  • 1 Mb of free space on shared volume
  • 10 Mb of free space on system volume
  • 64 Mb of memory
  • Dedicated Internet Connection (56Kb, DSL, Cable, LAN, Leased Line, etc.) as the gateway will poll a wireless communications server on a configurable interval
  • The Wireless Gateway may be installed on your MSA Server or another workstation granted the above requirements are satisfied
Handheld Client
  • Pocket PC 2002/2003 device that has a wireless modem that can connect to an Internet ISP
  • WAP handeset with an Openwave or Nokia Internet micro-browser
  • You will need to subscribe to an airtime agreement with the wireless Internet communications provider for each wireless device
Web Interface (Optional Module)
Secure Solution with
Web Interface

  • Microsoft Windows NT 4.0 Server
  • Windows 2000/2003 Server or Novell NetWare 4.0 or later
  • Microsoft IIS 5.0 or later for ASP functionality
  • 100 Mb of free space on shared volume
  • 30 Mb of free space on system volume
  • 128 Mb of memory minimum (256Mb recommended)
  • Dedicated Internet Connection (56Kb, DSL, Cable, LAN, Leased Line, etc.)
  • Static External IP Address assignment from ISP (Internet Domain Name is optional)
  • Firewall / Router configuration to route IP address to the MSA Web Server
  • Dedicated web server reccomended to minimize performance and security issues
Email Interface (Optional Module)  
  • Microsoft Windows NT 4.0 Server
  • Windows 2000/2003 Server or Novell NetWare 4.0 or later
  • 1 Mb of free space on shared volume
  • 10 Mb of free space on system volume
  • 64 Mb of memory
  • Internet Connection (56Kb, DSL, Cable, LAN, Leased Line, etc.)
  • Microsoft Outlook
  • Dedicated Internet email account
  • The Wireless Gateway may be installed on your MSA Server or another workstation granted the above requirements are satisfied
 
 
Recommendations
 

The following operating systems are recommended for use with Miracle Service Accent:

  • Windows XP Professional
  • Windows 2000 Professional
  • Windows NT 4 Workstation

The following is not supported:

  • Windows 98
  • Windows 95
  • Windows Me (Millenium Edition)

The following has not been tested and is not recommended at the moment:

  • Windows XP Home