Mar 23, 2008
The latest release of our Service Management Software enhances the performance of Miracle Service and introduces a number of new features. Miracle Service version 4.0.0.0 is now available.
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Mar 16, 2008
Power up your field service. Miracle Service in the news .
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Mar 10, 2008
New release of the field service management web portal applications are now available. These include an updated release for the Technician, Blackberry and Customer Web Portals.
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Wireless enable your field service engineers and technicians to improve your information flow and management.

Wireless Interface

The wireless interface to Service Accent allows the engineers to receive and access all service call wherever they are. Using virtually any supported mobile device, for example, a Microsoft PocketPC device or mobile browser/WAP handset), they can get their calls, update them, complete them, even create new jobs remotely.

The mobile application works off-line, without the need for wireless coverage. This allows the mobile workers to use the device without the need to log-in to a mobile browser solution. The application is actually on the device. The device knows when it is on-line wirelessly or when it should store things locally and wait for coverage. It can even transmit when it is its cradle, eliminating the need to fore wireless connectivity.

How it works
The engineer may use their wireless device (for example a Compaq iPAQ) to communicate with Service Accent. (Click Magnify to the right - just below the Compaq iPAQ devices)

All wireless data transactions are communicated across the wireless carrier network seamlessly. Back in the office, your staff receive all changes to the work order (time at call, parts used) instantly. The Service Accent Wireless Gateway retrieves the HTTP response from the AIRIX server (see below for information about AIRIX) and processes it. Your Miracle Service Accent Wireless Gateway then sends the appropriate HTTP response back to the AIRIX server which sends a response back to the engineer's mobile device.

Of course, the engineer is unaware of any of this: to them, it is one seamless application which does not require them to play with a modem. This ensures they are in wireless coverage and connected at all times.
The PPC hosts a full remote software application and database enabling the field service technician and engineer to work off line to complete their work and download the collected information when either they are back in wireless coverage or through ActiveSync when they return to the office.
The PPC application and the Service Accent host connect to our wireless messaging switch to provide reliable and secure communications.