Technical Support Tips

Help Us Help You: Technical Support Best Practices

January 22, 2015
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We know that you would prefer never to need technical support assistance, but if or when you do, we want you to have the best experience possible.  Our skilled support team works on a priority basis with calls, voicemail messages, and emails that are monitored and queued for efficiency.  Here are a few tips that will help you to get the quickest and most complete response.

DO:

1. Send details!  The more complete your description of the problem, the better able our technical support representatives are at providing a complete answer on the first call or email back.

Items that help to expedite a solution are:

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