Medical Equipment Field Service Management System

Medical Industry Software

Medical Industry Software

Miracle Service has all the features needed to help your business increase its competitive advantage, top line revenue and bottom line profitability, while helping you track and maintain critical records used to meet regulatory compliance. You’ll gain an advantage in the medical equipment maintenance industry that improves every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.

Complete office technology business software that works for you!

Miracle Service Dealer Management is the software of choice for so many office technology dealers because it can reduce the time spent on meter collection and billing by 80%* to boost both your productivity and your bottom line.

Medical Equipment Service History

Always have up-to-date service information
Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, medical equipment management and service history information, plus quick and efficient service technician scheduling.

Medical Equipment Service History

 Service Contracts and Preventative Maintenance

Service Contracts and Preventative Maintenance

Stay on top of what is coming due
Service contracts are a key component of medical service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met..

Certificate Forms & Inspection Checklists

Guarantee service documentation is always completed
With complete inventory management for medical equipment system sales & service companies, Miracle Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.

Inventory Management

Inventory Management

Optimize inventory and ensure correct billing for each part
When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralized database using the Mobile Field Technician Console. Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button!

Standard Features:

  • Service Call Management
  • Visual ‘drag & drop’ Technician Scheduling
  • Inventory, Parts Management & Stock Control
  • Service Contract Administration
  • Sales Order Processing & Sales Invoicing
  • Purchase Order Management
  • Preventative Maintenance
  • Management Reporting
  • Document Management


FAQ about office technology dealership software:

Used by office technology businesses world-wide, Office Equipment Dealer Management software combinesField Service Management (FSM) software, Enterprise Relationship Management (ERP) solutions, Customer Relationship Management (CRM), Asset Management, and meter collection/billing software into an all-in-one industry-specific software solution. This business software is central to the efficient operation of office technology businesses and is used primarily for service technician dispatching, preventative maintenance scheduling, parts and inventory management, analyzing customer and contract profitability, customer contracts and managing meter collection and billing.  For more than 28 years, Miracle Service’s software has delivered time saving and profit boosting solutions to the office print and managed print services (MPS) industry.

Miracle Service can collect meter readings directly from email enabled printer, copier and MFP devices; from a print management partner; or your OEM’s remote software.  The meter readings are effortlessly entered into Miracle Service, eliminating the hassle of manual processing to make your monthly billing a breeze.

Not at all.  You only pay for what you need, as your business needs it – it’s that simple. Miracle Service comes standard with many core business features, and along with the Meter Module you will have what you will need to get started. Multiple optional add-ons are also available if you want to further enhance your office equipment dealership’s service automation.  Check out the full list of Office Technologyindustry features that are available to you.

Don’t wait to save. Get in touch to find out more about what Miracle Service can do for your office technology dealership.


* Savings estimate is based on typical experiences and actual savings will vary. Contact us and we’ll create a personalized ROI Savings Analysis for your company