June 19, 2017

Release Announcement – New Customer Portal

We're pleased to announce the NEW Customer Self-Service Portal is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!
October 17, 2016

Attracting Talent to Your Company

Does planning your retirement, managing staff turnover, and attracting new “millennial” talent to your scales business keep you up at night? OK, maybe they don’t keep you up all night, but it’s difficult to imagine that as a company owner or senior manager, you are not concerned that so much of your business processes and customer relationships are tied to a few key employees – that could retire, or leave at any time.
May 20, 2016

Software: Build vs. Buy

Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of the price. This is not uncommon for us to hear.
February 14, 2016

3 Industry Changing Trends – Weights and Scale Industry

Three emerging business software trends are impacting the Weights and Measures service industry on a daily basis. Companies that adopt these trends early can get ahead of the competition....and stay ahead! WHEN YOU’RE ON THE MOVE! Mobile Computing remains one of the most important trends today, and can result in a dramatic ROI improvement. According to a field service report by the Aberdeen Group, a top-ranked U.S. research firm, 58% of incoming calls requesting service result in a service rep being dispatched. In the majority of cases...
July 21, 2015

Miracle Service Announces Version 8.0 of its Service Management Software

Nexent Innovations Inc., a globally recognized leader of dealer management software development for the imaging device industry, announced a significant upgrade to its Miracle Service software. Version 8.0 features an intuitive new user interface that is customizable depending on the roles and requirements of each user. It also offers a robust new search functionality for users to search supplies, parts, and equipment inventory, as well as contract details and service calls.
March 30, 2015

CRS™ Certificate Retrieval System to become part of the Miracle Service® Management Software Family.

Rice Lake, Wis. March 27, 2015 — CRS™ Certificate Retrieval System will now become a member of the Miracle Service® family of service management software products. CRS is calibration and certificate management software offered by weighing and measurement solutions manufacturer Rice Lake Weighing Systems® to help scale dealers and their technicians perform onsite calibrations and enter data directly into a handheld device. As well as having the ability to print calibration certificates from the web-based data management system, CRS provides a secure online asset maintenance history and documented inventory of assets.
March 27, 2015

3 Tips to Manage a Service Program for a “Serviceless” Printing Fleet

Over the past few years, there has been a marked difference in the way OEMs have designed their products. Most workgroup and desktop models are now marketed as “serviceless.” Newer model printers are ushering in new technologies such as low cost per page (1 cent mono/5 cent color) ink, and low-cost, high-speed multifunction hardware (under $500). This certainly makes the business logic for repair much less compelling than it once was.