Customer Self-Service Portal
Do You Require Your Customers to Call Every Time They Need Service or Supplies?
Miracle Service’s Customer Self-Service Portal will improve service to your customers by allowing them to enter online service requests and much more. You'll reduce your administrative and overhead costs when customers have the ability to use the self-service portal at their own convenience. In addition to new job requests, your clients can instantly order parts and supplies, review sales orders, check service history, update meter readings and download completed reports through their secure, personalized web portal.
Using customer self-service software immediately turns your business into an always open service center, and helps to reduce backlogs that can often occur at peak times during the week.
Benefits of Customer Serf-Service Software
- Reduce service costs and increase productivity
- Speed up information flow, saving time for both you and your customers
- Provide a higher level of service for your customers
- Give them easy access to their information
Customers Can Instantly...
- Create new service requests
- Order parts and supplies
- Review sales orders
- View outstanding service ticket information
- View and print specified completed job documents and reports.
Customer Portal Personalization
- Your customer self-service portal can be personalized with your company’s logo and branding to match your corporate image.
- Select which features and menus you want your customers to access in the portal.
- Provide master access for companies with many locations, or limit access just to their local branches.
Industry Specific Features
- Office Equipment & Metered Equipment: Allow customers to enter their meter readings and send automated e-mail reminders to customers as meter reading are due.
- Weights & Scales: Simplify your certificate management Allow your customers to view, download and print their completed certificates and forms when they need them without having to call you.