Security System Field Management Software
Security Protection
For companies that install, repair and maintain security protection systems, Miracle Service has the features to improve your ability to better manage the maintenance on access control, CCTV and alarm panel systems.
Improve your installation profitability tracking using our Project Work Order which provides progress payment capabilities. Generate business opportunities by tracking when alarm panel batteries and other supplies need replacement using our Preventative Maintenance module.
You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. When priorities change, the drag-and-drop visual scheduler makes managing those changes simple and straight forward.
- Service Contracts: Service contracts are a key component of many service businesses, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.
- eForms Certificate Retrieval System: When performing on-site inspections, technicians record the data on their tablets or laptops directly into your centralized database using the Mobile Field Technician Console. Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily with just the click of a button! Read more.
- Inventory Management: With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.
Miracle Service is modular so you only pay for the components you need for your business.
Miracle Service manages the complete security system field management lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.
Standard Features:
- Service Call Management
- Visual ‘drag & drop’ Technician Scheduling
- Inventory, Parts Management & Stock Control
- Service Contract Administration
- Sales Order Processing & Sales Invoicing
- Purchase Order Management
- Preventative Maintenance
- Management Reporting
- Document Management
Preferred Optional Features:
- Web & Wireless Access – For laptops, tablets & mobile devices
- Accounting Exporter (QuickBooks® & more)
- eForms Certificate Retrieval System
- Customer Self-Service Portal – Customer self-serve site