As a service business, you have many important tasks. Optimize them all within a single service management software platform with these great standard features.
Ensure your technicians are in the right place, at the right time, with the right parts.
Having immediate access to up-to-date customer contact and equipment information, service notifications, as well as suggested parts will improve your customer experience, reduce callbacks and optimize your service call process.
Efficient and simple contract management ensures renewals, updates, and cancellations are properly maintained.
Miracle Service monitors all contracts for you so renewals, updates and cancellations are properly maintained. This automatic organization process keeps your contracts up to date and eliminates lost revenues.
Easily create sales orders and invoices with automatically generated customer, quantity or special pricing.
No matter the type of contract (maintenance or time and material) Miracle Service ensures all open invoices are tracked and month-end invoices are automatically sent to your customers.
Automate with field service software and keep track of which equipment in your service base is due for preventative maintenance.
Your dispatcher will be able to access what preventative maintenance is due, and whether it’s covered by a contract, so it can be scheduled at the same time as a service call, increasing efficiency and customer satisfaction.
Optimize your parts inventory and make sure you have the right part for each job on hand.
Service technicians need ready access to the right parts to be effective. But an overstocked warehouse can become a strain on your financial resources. A balance between parts supply and demand is key – a balance easily achieved through Miracle Service.
Quickly generate valuable technician, customer, equipment and service contract profitability analysis.
Comes with over 130 standard reports to give you the information you need – even send to Microsoft® Excel or Word.
The solution for managing, finding, and tracking electronic documents.
In today’s information-intensive environment, Document Manager provides you with the convenience of storing electronic files and images directly within Miracle Service.
In addition to our standard features above, Miracle Service offers multiple add-ons to further optimize your businesses efficiency and productivity.
Don't switch your accounting program!
Miracle Service exports to 20 standard accounting packages so there is no need to switch programs and retrain staff, including a seamless ‘one-button-click’ export to QuickBooks®.
Let your technicians log in to Miracle Service, no matter where they are.
Using their laptops or iPhone, iPad, Windows Mobile, BlackBerry or Android devices they can view equipment service history, access their job list, update task tickets, and print work order tickets.
Drive more sales!
This web-based sales force automation tool lets you manage your sales cycle to optimize your prospect pipeline and generate more sales. Fully integrated, it ensures your business is operating with the same customer and service data, taking you from lead to quote, sale, service, and repurchase.
Allow customers to open service calls, order parts, view jobs, enter meter readings, and more online.
Reduce your administrative and overhead costs by providing customers with the ability to enter requests on their own, and at their own 24 hour convenience.
Personalize customer-facing documents and create new reports.
Modify and create invoices, sales orders, service billing invoices, period billing invoices, purchase orders, service task tickets and custom reports.
Customize and manage your incident and escalation procedures
With the Event Manager you can automate your incident notification and escalation procedures, increasing response time to critical incidents and improving customer satisfaction.
Identify customers that are using more supplies than their contract allotment.
Yield Tracker gives you an automated way of tracking the supplies provided to your customers under contract. Either track supply usage based on the clicks on a machine or based on the total items shipped under the contract.
Complete Meter Collection and Billing
Automatically collects meter readings and seamlessly enters that data directly into Miracle Service, without you ever having to touch a button. Collect meter readings from your website, directly from the machine or via a print management partner.
A complete meter contract and billing management software, it handles an unlimited number of meters and levels of charges (cost per print) on the equipment.
Paperless Regulatory Certificates and Inspection Forms
Perfect for businesses that perform on-site calibrations or inspections. This add-on generates customized electronic calibration certificates, inspection forms or other customized types of required forms from Adobe templates.
(Works with the Miracle Service Field Technician Console for laptop and tablets).
We're here to help you get the most from your Miracle Service software, and to ensure your company is up-and-running, and experiencing the benefits of field service management software as quickly as possible.
Whether you are just beginning to learn Miracle Service, are training new employees, or just wanting to see how you can get even more from your system, we have many training options available to you.
Visit our training page for more information
We know that transferring your data into a new system can be cumbersome; leave the converting and importing up to us!
Data can be exported from many applications and easily converted into Miracle Service software. Importation is available for your customer and supplier lists, non-serialized inventory and equipment.
We want you to get the most of your experience with Miracle Service, which is why we offer personalized web-based or on-site consulting services.
The Miracle Service technical support team are here to support you every step of the way.
Your technical support Membership Plan will provide you with continued product support and upgrades. Take full advantage of all the features and functionality of Miracle Service today!