Telecommunications Field Service Management Software
Telecommunications Industry
For companies that install, repair and maintain telecommunications equipment, Miracle Service has all the features needed to help your business be more informed, more productive, and more profitable.
You’ll gain capabilities that improve every aspect of your business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up.
- Equipment Service History: Keeping track of your customers’ equipment details and service history is essential. Miracle Service provides you with instant up-to-date client, equipment and service history information, plus quick and efficient service technician scheduling.
- Service Contracts: Service contracts are a key component of your service business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings and contract expirations and renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met.
- Inventory Management: With complete inventory management for equipment sales & service companies, Miracle Service lets you easily track either serialized or non-serialized parts in your warehouse or on trucks, track usage trends, monitor supply for optimal levels and ensure proper billing for every part used.
Miracle Service manages the complete sales and service lifecycle, from lead generation and quotation, to service and billing, through repurchase. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.
Miracle Service is modular so you only pay for the components you need for your business.
Standard Features:
- Service Call Management
- Visual ‘drag & drop’ Technician Scheduling
- Inventory, Parts Management & Stock Control
- Service Contract Administration
- Sales Order Processing & Sales Invoicing
- Purchase Order Management
- Preventative Maintenance
- Management Reporting
- Document Management
Preferred Optional Features:
- Web & Wireless Access – For laptops, tablets & mobile devices
- Accounting Exporter (QuickBooks® & more)
- Customer Relationship Management (CRM)
- Customer Self-Service Portal – Customer self-serve site
- Report Designer – Personalize your customer facing documents