How does your business manage service issues that escalate into high priority events? Escalations can jeopardize the customer relationships you have worked very hard to maintain. With Miracle Service Event Manager you can automate your incident notification and escalation procedures with customizable alert software.
With an incident notification system, you can customize the parameters that trigger an alert notification. These can include overdue task, inventory alert or when a task is completed. You can then define who should be notified – for example the technician, management or customer – and define the contents of the resulting email.
Using an escalation management system can drastically reduce the response times to critical incidents, helping to maintain the customer relationships you've worked so hard to build. If tasks remain unresolved, they can automatically be escalated to management for review or intervention. Incident notification software streamlines the communication process, getting important information into the hands of the right people quickly and efficiently.
Your alert notification system can be configured to send notifications to customers, letting them know when a technician has been dispatched or delayed, if their ticket has been resolved, or if there are upcoming contract expirations.
Configure alerts based on your unique business conditions.
Task updates, reschedules, completions and overdue tasks.
Technician delayed, ticket resolved, contract expirations.
Parts below minimum level, parts and supplies needed.
Unresolved tasks within a certain period of time can be escalated to management for review and/or intervention.