Last Updated and Effective: June 25, 2020
Nexent Innovations Inc. (“Nexent”, “us”, “we”, or “our”) are the makers of Miracle Service™ software (hereinafter referred to as “MIRACLE SERVICE” or the “Product”) and the providers of support services (the “Services”) for the Product.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Product and Service and the choices you have associated with that data.
Product is the MIRACLE SERVICE server, desktop, web and mobile applications operated by Nexent.
Service is the technical support services for MIRACLE SERVICE provided by Nexent.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Product or Service or from the Product infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Product and Service to you:
While using our Product or Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
• Email addresses
• Phone Number
• Usage Data
When you access the Product by or through a client/server interface, web interface or mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device or browser you use, your mobile device unique ID, the IP address of your mobile device, your mobile or computer operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”).
Tracking Cookies Data
Updating your Personal Information
You can update your personal information including Name and Email in the Administration/Security/Login area of the MIRACLE SERVICE Administration area.
Use of Data
Nexent uses the collected data for various purposes:
• To provide and maintain the Product and Service
• To allow you to participate in interactive features of our Product when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Product and Service
• To monitor the usage of the Product
• To detect, prevent and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
Disclosure of Data
Nexent may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Nexent
• To prevent or investigate possible wrongdoing in connection with the Product
• To protect the personal safety of users of the Product or Service or the public
• To protect against legal liability
If you are a European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide.
California Do Not Track Disclosures
MIRACLE SERVICE does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Product or Service (“Service Providers”), to provide the Product or Service on our behalf, to perform Product-related services or to assist us in analyzing how our Product is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Sites
Our Product or Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.