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Strengthen your supply chain for the second wave of COVID-19

September 30, 2020
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Is your supply chain prepared for the second wave of COVID-19? 

When the pandemic hit in March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages. In fact, the RIS Supply Chain Technology Study revealed pandemics are more of a threat to the retail supply chain than government regulations and taxes, extreme weather, and trade or tariff wars. 

However, as lockdowns lifted and social distancing guidelines relaxed, challenges in the supply chain began to fade as we all adjusted to the “new normal”.  

Although we anticipated it, we hoped a second wave wouldn’t come. Luckily we learned valuable lessons during the first wave; for example, the study identified the top two obstacles experienced in supply chains were the inability to adjust or respond to fluctuations in demand (73%) and lack of real-time inventory visibility (71%).

Knowing these obstacles now, you can strengthen your supply chain before the second wave hits. In doing so,  it is critical to re-think your inventory management to ensure you’re able to meet critical demands for the supply outages to come. 

The study recommends dedicating about a third of the overall IT budget (29%) to support supply chain capabilities if you want to match or surpass competitors in the marketplace.

Miracle Service’s inventory controls and tracking feature will strengthen your supply chain, so you can support your customers through these challenging times. 

This software has the power to track your stock in multiple warehouses, in use, on hand and in a technician’s vehicle. That way you can identify what’s in high demand and ensure your suppliers have it in stock well in advance. If your supplier is set back from covid related issues, the software can also help locate other suppliers with the parts you’re looking for. With this software, you can also change your minimum and maximum holdings (safety stock levels). Increasing your minimum holdings will give you an earlier warning for restocking, while having a slightly high holding will ensure your team will have access to high demand parts when needed.

Miracle Service will streamline your inventory management, so your supply chain isn’t vulnerable during the second wave. 

Contact us today to strengthen your supply chain with Miracle Service:

 

Toll Free: 1-866-463-9368 (North America)

Direct: 905-206-1828

Email: info@nexent.com

Learn more about Miracle Service

 

Learn more about the RIS Supply Chain Technology Study

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3-2-1 Backup Strategy

December 27, 2019
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Ransomware is expected to continue to increase faster this year than in previous years. While keeping your Antivirus software and application software patched and up to date is critical, most security experts suggest all businesses will experience a ransomware attack at some point. The only real protection to ransomware is a good back-up strategy.

Backup experts are recommending companies follow the 3-2-1 Backup strategy. This means…

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Who Is Your Best Service Technician?

July 30, 2018
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Sometimes the technicians you think are performing the best are often not the top technicians, and some less visible ones are actually top performers. What is the disconnect?

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Release Announcement – New Mobile Field Technician Console

We’re pleased to announce the new Mobile Field Technician Console is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL). Features include…

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Miracle Service Announces Version 10.0 of its Service Management Software

This latest version is available as a free upgrade to all customers with the SQL version of Miracle Service who have a current monthly or annual membership plan. Highlights include…

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Is Your Back Office Service Management System Fast Becoming A Pet Elephant?

December 15, 2017
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Did you know that a fully-grown elephant is capable of um, releasing 300 pounds of “excess baggage” every day? I can’t even imagine the work it took to find that out, or even the scale that may have been used! Apart from the awful visual that may be in your head right now, why is an elephant an interesting analogy when we consider the day-to-day running of your business? Because, everything that becomes big and unmanageable, has small and manageable beginnings. Let me explain.

As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.

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Feature Spotlight/Coming Soon

December 15, 2017
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The brand new Mobile Field Technician Console is almost complete! We will be releasing a BETA version in the next few weeks to select customers for testing. Highlights will include…

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Miracle Service Announces Version 9.1.0.1 of its Service Management Software

December 11, 2017
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Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product.

Highlights include…

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