Blog

Is Your Back Office Service Management System Fast Becoming A Pet Elephant?

December 15, 2017
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Did you know that a fully-grown elephant is capable of um, releasing 300 pounds of “excess baggage” every day? I can’t even imagine the work it took to find that out, or even the scale that may have been used! Apart from the awful visual that may be in your head right now, why is an elephant an interesting analogy when we consider the day-to-day running of your business? Because, everything that becomes big and unmanageable, has small and manageable beginnings. Let me explain.

As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.

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Feature Spotlight/Coming Soon

December 15, 2017
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The brand new Mobile Field Technician Console is almost complete! We will be releasing a BETA version in the next few weeks to select customers for testing. Highlights will include…

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Miracle Service Announces Version 9.1.0.1 of its Service Management Software

December 11, 2017
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Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product.

Highlights include…

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10 Efficiency-Boosting Tips

December 1, 2017
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TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS.

Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…

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Release Announcement – New Customer Portal

June 19, 2017
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We’re pleased to announce the NEW Customer Self-Service Portal is now available.

Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!

Features of Customer Self-Service Portal:

* Responsive Design: Portal looks great on any size screen! Automatically adjusts for phones, tablet and computer screens so your customers get the best viewing experience.
* Customizable Homepage, Shortcut Menus and Color Themes: Personalize with your company’s branding and preferences.
* Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order.
* Your Customers Can…Create new service requests ~ Order parts and supplies ~ View open tickets and service history ~ Update meter readings ~ View and print their certificates and forms. (Each of these options can be turned on/off by you).

See Screenshots…

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Miracle Service Announces Version 9 of its Service Management Software

June 13, 2017
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Version 9.0.0.0 is available as a free upgrade to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights include…

* NEW Added the ability to define a list price on serialized items to be used on Sales Orders when the items are not in stock: Helpful when quoting from Miracle Service or CRM.
* NEW Default Mileage: You can now store a default mileage to the Customer’s location on their record so it doesn’t have to be added each time by the technician.
* NEW Meter Reading event: Added a new Event Manager alert to notify users when a meter reading is required. The alert can be set to activate when a piece of equipment is selected on a Sales Invoice, Sales Order or * Service Task.
* NEW Added the ability to import weight kits: Now when you renew your NIST certificates each year, you can reimport the list of kits with their new expiry dates.
* NEW Sales Order template with Inventory Kit Details: See the full item list when adding an inventory kit using this template.
* CRM: Improved performance of CRM built-in Reports.

See release notes for full list of changes.

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Bridging the Gap: Why Your Accounting System and Your Service Management Program Should Work Together

November 21, 2016
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Why do you need a service management program when you already have an accounting system? It’s hard to imagine managing your business today without an accounting package like QuickBooks® or Sage50®. Accounting systems are central to your business, but one thing they cannot do is help you manage your service department.

As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.

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Attracting Talent to Your Company

October 17, 2016
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Does planning your retirement, managing staff turnover, and attracting new “millennial” talent to your scales business keep you up at night?

OK, maybe they don’t keep you up all night, but it’s difficult to imagine that as a company owner or senior manager, you are not concerned that so much of your business processes and customer relationships are tied to a few key employees – that could retire, or leave at any time.

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