July 21, 2015

Miracle Service Announces Version 8.0 of its Service Management Software

Nexent Innovations Inc., a globally recognized leader of dealer management software development for the imaging device industry, announced a significant upgrade to its Miracle Service software. Version 8.0 features an intuitive new user interface that is customizable depending on the roles and requirements of each user. It also offers a robust new search functionality for users to search supplies, parts, and equipment inventory, as well as contract details and service calls.
March 30, 2015

CRS™ Certificate Retrieval System to become part of the Miracle Service® Management Software Family.

Rice Lake, Wis. March 27, 2015 — CRS™ Certificate Retrieval System will now become a member of the Miracle Service® family of service management software products. CRS is calibration and certificate management software offered by weighing and measurement solutions manufacturer Rice Lake Weighing Systems® to help scale dealers and their technicians perform onsite calibrations and enter data directly into a handheld device. As well as having the ability to print calibration certificates from the web-based data management system, CRS provides a secure online asset maintenance history and documented inventory of assets.
March 27, 2015

3 Tips to Manage a Service Program for a “Serviceless” Printing Fleet

Over the past few years, there has been a marked difference in the way OEMs have designed their products. Most workgroup and desktop models are now marketed as “serviceless.” Newer model printers are ushering in new technologies such as low cost per page (1 cent mono/5 cent color) ink, and low-cost, high-speed multifunction hardware (under $500). This certainly makes the business logic for repair much less compelling than it once was.
March 27, 2015

Leverage Service Management Software: Going from “Repair” to “Repair or Replace”

There has been a marked difference in the way manufacturers have designed their products over the past few years. Engineers are now focused on reducing manufacturing costs and are building for “planned obsolescence,“ whereby equipment functions for perhaps only a few years - and when that equipment does fail, the cost of service is not much less than buying a new model. This will cause problems for a service company that is built on the concept of “repair” instead of “repair or replace.”
March 19, 2015

Beyond Excel®: Why Certificate Management is an Important Measure of Your Business

How often do you get a call from a client looking for some information, or backup related to their scale certificates? Chances are if they are calling you, it means they are being inspected, audited or are in the midst of compiling some regulatory paperwork. Like most scale dealers, you have probably developed a system to retrieve and send certificates to customers. Does your system include giving customers access to their certificates online 24/7? In the age of information, more and more customers are beginning to expect this service. What would this approach tell your customers about your business?
January 26, 2015

Is Mobile Technology Your Strategic Initiative for 2015?

Mobile technology adoption and strategy remains an important trend for field service companies in 2015. If this is a key initiative for your company in the upcoming year, Miracle Service has some excellent resources to help you launch this transition as smoothly as possible.
January 22, 2015

Help Us Help You: Technical Support Best Practices

We know that you would prefer never to need technical support assistance, but if or when you do, we want you to have the best experience possible.  Our skilled support team works on a priority basis with calls, voicemail messages, and emails that are monitored and queued for efficiency.  Here are a few tips that will help you to get the quickest and most complete response.
1. Send details!  The more complete your description of the problem, the better able our technical support representatives are at providing a complete answer on the first call or email back. Items that help to expedite a solution are:
January 14, 2015

Miracle Service Announces Software Integration with Print Tracker

Nexent Innovations Inc., a globally recognized leader for service management software development for the imaging device industry, has announced the automated integration of its Miracle Service’s world-class service management software with Print Tracker’s meter collection solution. Meter information gathered by Print Tracker is seamlessly integrated into the Miracle Service software, where cost-per-click invoices are then automatically calculated and generated based on customer contracts. Integration saves time, increases accuracy, and increases efficiency through fully automatic, hassle-free meter collection and billing.
October 24, 2014

Have You Ever Seen a Government Inspector Sell a Product?

A government inspection at one of your client sites can be a stressful experience. Part of the issue is that most inspectors will try to unearth something during their visit for the customer to improve upon. They typically have a process, and the more they find the company has trouble producing their requested information, the closer they look for other items that may not be up to standard. That’s the nature of their job. Their inspections often begin with paperwork, so a good place for you to start is to make sure all of your clients’ weights, measures, and certifiable products have been inspected and approved on a regular basis.