October 24, 2014

Who Benefits More From Supplies Automation: The Dealer or the Distributor?

One of the latest trends in the office printing industry is automating the process of supplies fulfillment between a dealer and a distributor. The obvious benefit is that once this is set up, a dealer should spend less time “cutting P.O.’s.” While this is definitely a benefit, there is potential for costs to increase over time. Here are some things to consider:
May 14, 2014

What Is a Net Promoter Score? (And Why It’s Critical for Service-based Businesses)

If you could ask your clients just one question, would it be “How likely is it that you would recommend our company to a friend or colleague?” Established by Bain & Company in 2003, the Net Promoter Score was created to help companies measure customer loyalty, using a single question survey conducted by phone, email or web, with a 10-point rating scale and a short answer section. How willing your customers are to recommend your services to others determines which category they fall into: promoters, passives or detractors.
April 4, 2014

3 Key Things to Consider When Developing Your Company’s Mobile Strategy

To ensure a happy, satisfied customer base and an efficient field service team, the option of employing mobile technology is no longer considered “nice-to-have,” it has now become a necessity to stay competitive. Here are 3 key considerations when developing your company’s mobile strategy.
March 4, 2014

Is Your Team Mobile?

Are you constantly chasing down your service technicians for paperwork to close tickets and invoice customers? When your process requires service technicians to return to the office and submit paperwork, several problems can occur.