How often do you get a call from a client looking for some information, or backup related to their scale certificates? Chances are if they are calling you, it means they are being inspected, audited or are in the midst of compiling some regulatory paperwork. Like most scale dealers, you have probably developed a system to retrieve and send certificates to customers. Does your system include giving customers access to their certificates online 24/7? In the age of information, more and more customers are beginning to expect this service.
What would this approach tell your customers about your business?