September 13, 2022
9 Steps to building a strong customer service team There’s no denying that customer service is a vital part of any business. After all, without satisfied customers, your business simply […]
May 17, 2022
We have added a compatible parts feature that is based on Model Families, so you can now choose to show compatible parts ‘By Special Price’ or ‘By Model Family’.
April 19, 2022
Attention Miracle Service users! If you haven't yet upgraded, we encourage you to check out the latest version. This release includes several new features and improvements.
September 2, 2021
Is your supply chain strong enough? When the pandemic hit last March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages.
November 16, 2020
A ransomware or malware attack is a malicious software that prevents users from accessing their files; the attacker will demand a ransom payment in order for the user to regain access. A recent study determined that attackers use a variety of methods to enter a network until they find a weak spot, but the most popular methods are...
October 23, 2020
Print and scan QR-Coded labels from a mobile device with printer. This feature will make it even easier to save time and increase efficiency...
October 22, 2020
The latest version of Miracle Service is here! In this update, Miracle Service integrates QuickBooks Online, which improves efficiency and eliminates double entries by directly inputting information into the QuickBooks Online […]
June 3, 2020
If you could ask your clients just one question, would it be “How likely is it that you would recommend our company to a friend or colleague?”
Established by Bain & Company in 2003, the Net Promoter Score was created to help companies measure customer loyalty, using a single question survey conducted by phone, email or web, with a 10-point rating scale and a short answer section. How willing your customers are to recommend your services to others determines which category they fall into: promoters, passives or detractors.
April 4, 2020
What if you could free up one hour per day for each technician by reducing the amount of time they spend on trips back and forth to the office, inefficiently completing calibration reports, or ordering parts?