Are you constantly chasing down your service technicians for paperwork to close tickets and invoice customers?
A common complaint among field service providers is that they are constantly tracking down information from the field service teams in order to complete and invoice service calls. When your process requires service technicians to return to the office and submit paperwork, several problems can occur. The first is that it can often take several days for reps to return with their proper paperwork. This delay will also delay the timing of your receivables. The sooner you can invoice customers, the quicker you can start the cash flow process. Every company can benefit from speeding up their cash flow by a few extra days.
In areas where service technicians are responsible for a geographic region, they often stay away from the office for several days. In some cases bringing the tech back in primarily to return paperwork is actually costing you labor hours that are not productive. While most companies pay service technicians an hourly wage, those hours are best spent in front of customers instead of driving paperwork back to head office.