Service and Meter Contracts are a key component of a dealer’s business, and with Miracle Service you can manage them with ease. Dispatchers and technicians can quickly verify customer entitlements, eliminating the costs of providing parts and services not covered under contract. Automated period billings, meter billings and contract expirations/renewals are quickly accessible, and management can be certain that service level agreements (SLAs) are planned for and met. Miracle Service works with leading OEM and printer meter reading software partners to seamlessly upload meter readings into the Miracle Service database– ready for automatic billing. Managing complex meter contracts and auto generating contract invoices is what we do best!
With Miracle Service you’ll ensure recurring and repair service jobs are always assigned the right technician, to the right address at the right time. Use the drag-and-drop scheduler for a visual display of technicians’ schedules to see who is available to do each job. A work order with multiple tasks and multiple technicians can be generated in seconds, then sent directly to the technicians’mobile device. Automatic notification can be sent to the customer and the dispatcher can monitor all service calls in progress. You’ll increase fist call resolution and avoid reschedules with Miracle Service’s automated inventory and parts management by making sure the technician is stocked with the right part to get the job done the first time. Improve customer service and efficiency even more by letting your customers open service calls and place supplies orders directly through your Customer Portal.
Consider the savings if you could free up one hour per day for each technician by reducing the amount of time they spend on trips back and forth to the office, collecting and submitting work orders and meter readings, or by not having the right parts. With Miracle Service you’ll eliminate redundant paper work when your technicians can view their open jobs and customer service history, complete job details in real-time, order parts and enter any needed meter readings all from the field no matter where they are. When your technicians have up to date information, they can complete their jobs faster and increase accuracy. No more waiting to get up-to-date job status –keep everyone informed with immediate updates directly from the technician’s mobile service app.
A successful MPS and meter billing strategy requires the support of a strong dealer management system. Manage your complete sales and service lifecycle– from sales pipeline management through to order, contract management and renewals, Miracle Service has you covered! With easy access to the essential data on how your business is performing you’re able to plan, manage and stay competitive. Miracle Service leverages your data to analyze customer, MPS and meter contract profitability for you. Monitor and manage the information so during quarterly reviews you can determine precisely where improvements can be made to increase the gross margin of your contracts. Integrated to 20+ standard accounting packages including QuickBooks, Sage50 and SAP, Miracle Service provides all the great features of automated service management, integrated to accountant-approved leading financial software.
Used by office technology businesses world-wide, Office Equipment Dealer Management software combinesField Service Management (FSM) software, Enterprise Relationship Management (ERP) solutions, Customer Relationship Management (CRM), Asset Management, and meter collection/billing software into an all-in-one industry-specific software solution. This business software is central to the efficient operation of office technology businesses and is used primarily for service technician dispatching, preventative maintenance scheduling, parts and inventory management, analyzing customer and contract profitability, customer contracts and managing meter collection and billing. For more than 28 years, Miracle Service’s software has delivered time saving and profit boosting solutions to the office print and managed print services (MPS) industry.
Miracle Service can collect meter readings directly from email enabled printer, copier and MFP devices; from a print management partner; or your OEM’s remote software. The meter readings are effortlessly entered into Miracle Service, eliminating the hassle of manual processing to make your monthly billing a breeze.
Not at all. You only pay for what you need, as your business needs it – it’s that simple. Miracle Service comes standard with many core business features, and along with the Meter Module you will have what you will need to get started. Multiple optional add-ons are also available if you want to further enhance your office equipment dealership’s service automation. Check out the full list of Office Technology industry features that are available to you.
* Savings estimate is based on typical experiences and actual savings will vary. Contact us and we’ll create a personalized ROI Savings Analysis for your company