May 7, 2018

Miracle Service Announces Version 10.0 of its Service Management Software

This latest version is available as a free upgrade to all customers with the SQL version of Miracle Service who have a current monthly or annual membership plan. Highlights include...
December 15, 2017

Is Your Back Office Service Management System Fast Becoming A Pet Elephant?

Did you know that a fully-grown elephant is capable of um, releasing 300 pounds of “excess baggage” every day? I can’t even imagine the work it took to find that out, or even the scale that may have been used! Apart from the awful visual that may be in your head right now, why is an elephant an interesting analogy when we consider the day-to-day running of your business? Because, everything that becomes big and unmanageable, has small and manageable beginnings. Let me explain. As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.
December 15, 2017

Feature Spotlight/Coming Soon

The brand new Mobile Field Technician Console is almost complete! We will be releasing a BETA version in the next few weeks to select customers for testing. Highlights will include...
December 11, 2017

Miracle Service Announces Version 9.1.0.1 of its Service Management Software

Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product. Highlights include...
December 1, 2017

10 Efficiency-Boosting Tips

TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS. Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…
June 19, 2017

Release Announcement – New Customer Portal

We're pleased to announce the NEW Customer Self-Service Portal is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!
June 13, 2017

Miracle Service Announces Version 9 of its Service Management Software

Version 9.0.0.0 is available as a free upgrade to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights include...
November 21, 2016

Bridging the Gap: Why Your Accounting System and Your Service Management Program Should Work Together

Why do you need a service management program when you already have an accounting system? It’s hard to imagine managing your business today without an accounting package like QuickBooks® or Sage50®. Accounting systems are central to your business, but one thing they cannot do is help you manage your service department. As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.
October 17, 2016

Attracting Talent to Your Company

Does planning your retirement, managing staff turnover, and attracting new “millennial” talent to your scales business keep you up at night? OK, maybe they don’t keep you up all night, but it’s difficult to imagine that as a company owner or senior manager, you are not concerned that so much of your business processes and customer relationships are tied to a few key employees – that could retire, or leave at any time.