Ensuring that new employees are trained correctly to minimize the potential for errors and downtime is essential to keep your service business running smoothly. Whenever an employee leaves your company, there is always the possibility that their knowledge of your Miracle Service system will leave with them. The most common approach is to get another employee to train them, but this method presents several problems.
The average software user only retains a portion of what they are taught. Therefore, learning from another employee is only as effective as what that particular co-worker remembers. In addition, you must now also take into consideration how the employee who is responsible for training your new hire was educated. Were they shown the most effective way to use the program or have they developed their own processes that are not as efficient? How complete is the trainer’s knowledge, and is it even correct? Do they know not only how to use the program effectively but also how to leverage your Miracle Service software to the best possible advantage?
If not, the new employee may mistakenly assume that the program cannot do everything they need and they will start working around the application instead of with it – resulting in reduced efficiency and increased costs for your business.
Untrained or poorly-trained users cost significantly more for a customer than a well-trained user. This affects your bottom line every year through increased downtime, co-worker distractions, rework, and increased time per task.
So what can you do to train new employees and maintain and even improve your existing employees’ software knowledge retention?
Miracle Service Training Academy. Personalized for your company’s specific Miracle Service system module configuration, your Training Academy login will give you the courses, videos and training resources that you need for your employees, including:
• Basic Customer Set-up,
• Equipment and Contract set-up,
• Mobile Field Technician Console and eForm user training,
• Service Billing, and
• Advanced contract scenarios,
And much more – it’s all there for you. You’ll gain more oversight and control over your team’s learning and have all the resources you need together at your fingertips.
With the Training Academy, new employees can be trained to ensure they are optimizing their use of Miracle Service and reduce the burden on your other employees from getting them up to speed. To combat application knowledge erosion, existing users can continue to take refresher courses on a regular basis. As new versions and updates to software programs are released, they may forget the best way to do things.
In order to maximize the efficiency of your service management software, training should be a continuous process of short sessions over a period of time – not a one-time crash course. Don’t assume that all of your employees are up to date. Everyone can benefit from a quick, online training course.
Take advantage of the training resources available to you help maintain high utilization and efficiency in the organization. Free, unlimited Training Academy access is available for customers with monthly or annual technical support membership plans.
As you hire new staff, you don’t have to rely only on the employee who is leaving to do a full knowledge transfer. Let us help! We’re here to show you how to get more from your system, and experience all of the benefits of Miracle Service. If your company is not yet set-up in the Training Academy contact us today.