News

Release Announcement – New Mobile Field Technician Console

We’re pleased to announce the new Mobile Field Technician Console is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL). Features include…

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Miracle Service Announces Version 10.0 of its Service Management Software

This latest version is available as a free upgrade to all customers with the SQL version of Miracle Service who have a current monthly or annual membership plan. Highlights include…

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Feature Spotlight/Coming Soon

December 15, 2017
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The brand new Mobile Field Technician Console is almost complete! We will be releasing a BETA version in the next few weeks to select customers for testing. Highlights will include…

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Miracle Service Announces Version 9.1.0.1 of its Service Management Software

December 11, 2017
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Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product.

Highlights include…

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Release Announcement – New Customer Portal

June 19, 2017
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We’re pleased to announce the NEW Customer Self-Service Portal is now available.

Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!

Features of Customer Self-Service Portal:

* Responsive Design: Portal looks great on any size screen! Automatically adjusts for phones, tablet and computer screens so your customers get the best viewing experience.
* Customizable Homepage, Shortcut Menus and Color Themes: Personalize with your company’s branding and preferences.
* Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order.
* Your Customers Can…Create new service requests ~ Order parts and supplies ~ View open tickets and service history ~ Update meter readings ~ View and print their certificates and forms. (Each of these options can be turned on/off by you).

See Screenshots…

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Miracle Service Announces Version 9 of its Service Management Software

June 13, 2017
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Version 9.0.0.0 is available as a free upgrade to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights include…

* NEW Added the ability to define a list price on serialized items to be used on Sales Orders when the items are not in stock: Helpful when quoting from Miracle Service or CRM.
* NEW Default Mileage: You can now store a default mileage to the Customer’s location on their record so it doesn’t have to be added each time by the technician.
* NEW Meter Reading event: Added a new Event Manager alert to notify users when a meter reading is required. The alert can be set to activate when a piece of equipment is selected on a Sales Invoice, Sales Order or * Service Task.
* NEW Added the ability to import weight kits: Now when you renew your NIST certificates each year, you can reimport the list of kits with their new expiry dates.
* NEW Sales Order template with Inventory Kit Details: See the full item list when adding an inventory kit using this template.
* CRM: Improved performance of CRM built-in Reports.

See release notes for full list of changes.

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CRS™ Certificate Retrieval System to become part of the Miracle Service® Management Software Family.

March 30, 2015
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Rice Lake, Wis. March 27, 2015 — CRS™ Certificate Retrieval System will now become a member of the Miracle Service® family of service management software products. CRS is calibration and certificate management software offered by weighing and measurement solutions manufacturer Rice Lake Weighing Systems® to help scale dealers and their technicians perform onsite calibrations and enter data directly into a handheld device. As well as having the ability to print calibration certificates from the web-based data management system, CRS provides a secure online asset maintenance history and documented inventory of assets.

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Miracle Service Announces Software Integration with Print Tracker

January 14, 2015
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Nexent Innovations Inc., a globally recognized leader for service management software development for the imaging device industry, has announced the automated integration of its Miracle Service’s world-class service management software with Print Tracker’s meter collection solution.

Meter information gathered by Print Tracker is seamlessly integrated into the Miracle Service software, where cost-per-click invoices are then automatically calculated and generated based on customer contracts. Integration saves time, increases accuracy, and increases efficiency through fully automatic, hassle-free meter collection and billing.

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