News

Strengthen your supply chain for the second wave of COVID-19

September 30, 2020
|

Is your supply chain prepared for the second wave of COVID-19?

When the pandemic hit in March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages. In fact, the RIS Supply Chain Technology Study revealed pandemics are more of a threat to the retail supply chain than government regulations and taxes, extreme weather, and trade or tariff wars.

However, as lockdowns lifted and social distancing guidelines relaxed, challenges in the supply chain began to fade as we all adjusted to the “new normal”.

Although we anticipated it, we hoped a second wave wouldn’t come. Luckily we learned valuable lessons during the first wave; for example, the study identified the top two obstacles experienced in supply chains were the inability to adjust or respond to fluctuations in demand (73%) and lack of real-time inventory visibility (71%).

Knowing these obstacles now, you can strengthen your supply chain before the second wave hits. In doing so,  it is critical to re-think your inventory management to ensure you’re able to meet critical demands for the supply outages to come.

The study recommends dedicating about a third of the overall IT budget (29%) to support supply chain capabilities if you want to match or surpass competitors in the marketplace.

Miracle Service’s inventory controls and tracking feature will strengthen your supply chain, so you can support your customers through these challenging times.

This software has the power to track your stock in multiple warehouses, in use, on hand and in a technician’s vehicle. That way you can identify what’s in high demand and ensure your suppliers have it in stock well in advance. If your supplier is set back from covid related issues, the software can also help locate other suppliers with the parts you’re looking for. With this software, you can also change your minimum and maximum holdings (safety stock levels). Increasing your minimum holdings will give you an earlier warning for restocking, while having a slightly high holding will ensure your team will have access to high demand parts when needed.

Miracle Service will streamline your inventory management, so your supply chain isn’t vulnerable during the second wave.

Contact us today to strengthen your supply chain with Miracle Service:

 

Toll Free: 1-866-463-9368 (North America)

Direct: 905-206-1828

Email: info@nexent.com

Learn more about Miracle Service

 

Learn more about the RIS Supply Chain Technology Study

Read more →

Release Announcement – New Mobile Field Technician Console

We’re pleased to announce the new Mobile Field Technician Console is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL). Features include…

Read more →

Miracle Service Announces Version 10.0 of its Service Management Software

This latest version is available as a free upgrade to all customers with the SQL version of Miracle Service who have a current monthly or annual membership plan. Highlights include…

Read more →

Feature Spotlight/Coming Soon

December 15, 2017
|

The brand new Mobile Field Technician Console is almost complete! We will be releasing a BETA version in the next few weeks to select customers for testing. Highlights will include…

Read more →

Miracle Service Announces Version 9.1.0.1 of its Service Management Software

December 11, 2017
|

Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product.

Highlights include…

Read more →

Release Announcement – New Customer Portal

June 19, 2017
|

We’re pleased to announce the NEW Customer Self-Service Portal is now available.

Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!

Features of Customer Self-Service Portal:

* Responsive Design: Portal looks great on any size screen! Automatically adjusts for phones, tablet and computer screens so your customers get the best viewing experience.
* Customizable Homepage, Shortcut Menus and Color Themes: Personalize with your company’s branding and preferences.
* Shopping Cart Style: Customers add their requested parts and supplies to their shopping cart when creating a Sales Order.
* Your Customers Can…Create new service requests ~ Order parts and supplies ~ View open tickets and service history ~ Update meter readings ~ View and print their certificates and forms. (Each of these options can be turned on/off by you).

See Screenshots…

Read more →

Miracle Service Announces Version 9 of its Service Management Software

June 13, 2017
|

Version 9.0.0.0 is available as a free upgrade to all customers with the SQL version of Miracle Service and who have a current monthly or annual membership plan. Highlights include…

* NEW Added the ability to define a list price on serialized items to be used on Sales Orders when the items are not in stock: Helpful when quoting from Miracle Service or CRM.
* NEW Default Mileage: You can now store a default mileage to the Customer’s location on their record so it doesn’t have to be added each time by the technician.
* NEW Meter Reading event: Added a new Event Manager alert to notify users when a meter reading is required. The alert can be set to activate when a piece of equipment is selected on a Sales Invoice, Sales Order or * Service Task.
* NEW Added the ability to import weight kits: Now when you renew your NIST certificates each year, you can reimport the list of kits with their new expiry dates.
* NEW Sales Order template with Inventory Kit Details: See the full item list when adding an inventory kit using this template.
* CRM: Improved performance of CRM built-in Reports.

See release notes for full list of changes.

Read more →

CRS™ Certificate Retrieval System to become part of the Miracle Service® Management Software Family.

March 30, 2015
|

Rice Lake, Wis. March 27, 2015 — CRS™ Certificate Retrieval System will now become a member of the Miracle Service® family of service management software products. CRS is calibration and certificate management software offered by weighing and measurement solutions manufacturer Rice Lake Weighing Systems® to help scale dealers and their technicians perform onsite calibrations and enter data directly into a handheld device. As well as having the ability to print calibration certificates from the web-based data management system, CRS provides a secure online asset maintenance history and documented inventory of assets.

Read more →