November 5, 2019

Have You Ever Seen a Government Inspector Sell a Product?

A government inspection at one of your client sites can be a stressful experience. Part of the issue is that most inspectors will try to unearth something during their visit for the customer to improve upon. They typically have a process, and the more they find the company has trouble producing their requested information, the closer they look for other items that may not be up to standard. That’s the nature of their job. Their inspections often begin with paperwork, so a good place for you to start is to make sure all of your clients’ weights, measures, and certifiable products have been inspected and approved on a regular basis.
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July 1, 2019

Leverage Service Management Software: Going from “Repair” to “Repair or Replace”

There has been a marked difference in the way manufacturers have designed their products over the past few years. Engineers are now focused on reducing manufacturing costs and are building for “planned obsolescence,“ whereby equipment functions for perhaps only a few years - and when that equipment does fail, the cost of service is not much less than buying a new model. This will cause problems for a service company that is built on the concept of “repair” instead of “repair or replace.”
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March 16, 2019

Is Your Team Mobile?

Are you constantly chasing down your service technicians for paperwork to close tickets and invoice customers? When your process requires service technicians to return to the office and submit paperwork, several problems can occur.
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November 3, 2018

Software: Build vs. Buy

Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of the price. This is not uncommon for us to hear.
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August 15, 2018

10 Efficiency-Boosting Tips

TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS. Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…
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