Customer Self-Service Portal
Do You Require Your Customers to Call Every Time They Need Service or Supplies?
Miracle Service’s Customer Self-Service Portal will improve service to your customers by allowing them to enter service request tickets from a secure web interface. Reduce your administrative and overhead costs by providing customers with the ability to enter requests on their own, and at their own convenience.
A customer service portal immediately turns your business into an always open service center, which also helps reduce backlogs that can often occur at the start of each week.
Through the customer service portal, customers can instantly create new service requests, order parts and materials, review sales orders, and update meter readings electronically through a personalized web portal.
For metered contracts, a customer self-service portal can be configured to deliver automated e-mail reminders to customers as meter reading are due.
Customers requiring certificate management can use a self-service portal to access, view, and print any of their completed certificates and forms.
Your customer self-service portal can be personalized with your company’s logo and branding to match your corporate image.
Customers have instant access to view and print their completed certificates and forms.
*Requires the eForms Certificate Management & Retrieval Module.