Miracle Service medical equipment service management software makes it easy to stay organized and on top of your field service business, while maintaining critical records needed to meet regulatory compliance.
Stay on top of what is coming due
Always have up-to-date service information
Guarantee service documentation is always completed
Optimize inventory and ensure correct billing for each part
We know how important it is to keep track of which inspections and service are coming up so you can ensure nothing gets missed. That’s why Miracle Service is designed to do the work for you. Flexible and configurable, your PM schedules can be set-up by site, equipment, contact, due date and frequency. This means that you can set it and forget it, and the software will auto-generate the inspection and service visits for you. In addition to being convenient, you’ll avoid missed due dates and wasted time, saving you time and money.
Miracle Service’s medical equipment contract management will automatically generate the correct billing for every job, ensuring quick and accurate invoicing, while speeding up payment receipts. Automated recurring billings, contract expirations and renewals are all easily managed. With Miracle Service, users can easily confirm customer entitlements, which can in turn eliminate the costs of providing parts and services that are not covered under the contract. You’ll also be able to see how profitable each customer contract is, which is essential for making sure you’re maximizing your profits.
Start saving time and money. Make scheduling and dispatching medical repair technicians easier and more efficient with Miracle Service.
Miracle Service acts as an electronic service history file for your customers’ equipment. The system automatically tracks all of your customer’s equipment details, such as make and model, serial numbers, site location, associated documentation, service reports and service history. With real-time access to these important details, you’ll always be up to date and save time searching for needed information. It allows for better communication and collaboration between your office, your technicians and your customers so everyone has the most recent information.
The Mobile Field Technician Console provides your technicians with the ability to log all details of their medical equipment service, repair, inspection, de-installation or installation jobs, get electronic customer signatures, and complete any needed checklist or regulatory documentation.
Get instant up-to-date client, medical equipment management and service history information, without having to spend time digging through emails or files.
From right on their laptops or mobile devices, technicians are able to complete their online inspection and service reports in real-time. This will enable them to reduce the amount of time taken in entering information on each inspection report, saving the company money and producing more efficient on-site visits.
The reports are then saved in your Miracle Service system attached to the equipment and the service job so they never go astray and are easily accessible. Get signatures, and automatically send the Work Order to your customer. Your customers can also log in to your online customer portal to view the status of their completed repairs through a secure website login. They can use this feature to open service orders, order parts, view the status of their open jobs and more, 24/7 from wherever they are.