Who Benefits More From Supplies Automation: The Dealer or the Distributor?
June 2, 2017Release Announcement – New Customer Portal
June 19, 2017New trends in business software for the weights and measures industry
Every day, three new business software trends have an effect on the Weights and Measures service industry. Early adopters of these trends can get ahead of the competition and stay ahead!
Mobile Computing: Revolutionizing On-the-Go Service
Why mobile computing is important for improving service
One of the most important trends right now is still mobile computing, which can lead to a huge increase in return on investment (ROI). According to a field service report from the Aberdeen Group, a top-ranked U.S. research firm, 58% of calls for service are answered by a service rep. Most of the time, the customer service rep is the only rep the customer sees after the sale. Because of this, the rep’s ability to provide the service on time is very important for getting the customer’s approval and loyalty.
Using mobile computing to improve the customer experience
Mobile computing can help your customer support service make a good impression “after the sale.” It is possible for the service rep to have the most up-to-date information about the service call or calibration visit on their phone, right there on the spot. This makes calls go much faster and be more accurate for the customer. It also makes the service department much more productive and helps them make more money.
Also Read: Top 5 Reasons Why Investing in Field Service Software is a Game-Changer for Your Business
Key Features of Mobile Applications for Scale Industry
Pre-Populated Information for Accurate Service
But apps for mobile devices need to be properly coded. Think about the benefits if the information from the last visit was automatically filled in on each new certificate. When writing down the new data, the tech on-site can look at both his own notes and the observations made by the previous tech.
The last technician who was there might have written down that the back of the scale was broken. This information is already on the form, so the new technician won’t miss it. This also makes it easier to talk to customers about the fix when it is written down in their records every time they come in.
Miracle Service: Leading the Way in Mobile Service
Many customers in the scale industry choose the option in Miracle Service certificate and service management software that automatically fills in the information from the last visit.
Also Read: Field Service Management Software: A Complete Guide
Online certificates: making service and work more efficient
Why Customers Want to Be Able to Access Certificates Online
Almost every day, my company talks to another scale company whose customers have asked to be able to access their finished calibration certificates online.
Convergys says that in the last 5 years, the number of people who want automated self-service has doubled to 55%.
Why online certificates are good for large businesses
Using paper forms can slow down a business, make it less accurate, and hurt customer service. Mobile forms are the new standard for large businesses today. They make the customer service department more efficient and boost both customer satisfaction and the earnings of the business.
Business Intelligence: Making Sense of Data
Why business intelligence is important in today’s world
As part of their daily work, businesses collect and store useful information every day. This includes details about the equipment and services they sell to customers, the parts and supplies they buy, the repairs and work orders they finish, the next calibration date, and a lot more. In fact, most businesses have too much data!
What managers and decision-makers can get out of BI toolsThe goal of Making BI is to help managers understand business data. It can look at key performance indicators and give you more information about your customers and your business. It can show managers exactly where their operations are going wrong.
Also Read: How Mobile Field Service Software Reduces Operational Expenses
What does this mean for your business?
Adopting these trends will make service technicians better at their jobs, make the service department run more smoothly, give managers the reports they need to work faster, and most importantly, make customers happier. The end result will be more loyal customers and, in the end, more money in the bank.
