Blog

10 Efficiency-Boosting Tips

December 1, 2016
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TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS.

Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…

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Bridging the Gap: Why Your Accounting System and Your Service Management Program Should Work Together

November 21, 2016
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Why do you need a service management program when you already have an accounting system? It’s hard to imagine managing your business today without an accounting package like QuickBooks® or Sage50®. Accounting systems are central to your business, but one thing they cannot do is help you manage your service department.

As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.

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Attracting Talent to Your Company

October 17, 2016
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Does planning your retirement, managing staff turnover, and attracting new “millennial” talent to your scales business keep you up at night?

OK, maybe they don’t keep you up all night, but it’s difficult to imagine that as a company owner or senior manager, you are not concerned that so much of your business processes and customer relationships are tied to a few key employees – that could retire, or leave at any time.

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Software: Build vs. Buy

May 20, 2016
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Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of the price. This is not uncommon for us to hear.

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3 Industry Changing Trends – Weights and Scale Industry

February 14, 2016
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Three emerging business software trends are impacting the Weights and Measures service industry on a daily basis. Companies that adopt these trends early can get ahead of the competition….and stay ahead!

WHEN YOU’RE ON THE MOVE!

Mobile Computing remains one of the most important trends today, and can result in a dramatic ROI improvement. According to a field service report by the Aberdeen Group, a top-ranked U.S. research firm, 58% of incoming calls requesting service result in a service rep being dispatched. In the majority of cases…

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Miracle Service Announces Version 8.0 of its Service Management Software

July 21, 2015
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Nexent Innovations Inc., a globally recognized leader of dealer management software development for the imaging device industry, announced a significant upgrade to its Miracle Service software.

Version 8.0 features an intuitive new user interface that is customizable depending on the roles and requirements of each user. It also offers a robust new search functionality for users to search supplies, parts, and equipment inventory, as well as contract details and service calls.

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CRS™ Certificate Retrieval System to become part of the Miracle Service® Management Software Family.

March 30, 2015
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Rice Lake, Wis. March 27, 2015 — CRS™ Certificate Retrieval System will now become a member of the Miracle Service® family of service management software products. CRS is calibration and certificate management software offered by weighing and measurement solutions manufacturer Rice Lake Weighing Systems® to help scale dealers and their technicians perform onsite calibrations and enter data directly into a handheld device. As well as having the ability to print calibration certificates from the web-based data management system, CRS provides a secure online asset maintenance history and documented inventory of assets.

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3 Tips to Manage a Service Program for a “Serviceless” Printing Fleet

March 27, 2015
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Over the past few years, there has been a marked difference in the way OEMs have designed their products. Most workgroup and desktop models are now marketed as “serviceless.” Newer model printers are ushering in new technologies such as low cost per page (1 cent mono/5 cent color) ink, and low-cost, high-speed multifunction hardware (under $500). This certainly makes the business logic for repair much less compelling than it once was.

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