Service Management

Is work being duplicated or are business goals not being met? If so, you might be experiencing an information silo that’s hurting your field service business. Read how to break them down.

We are often asked "which is the best accounting software to use with Miracle Service"? In this article we take a look at QuickBooks Online vs QuickBooks (desktop) as they relate to Miracle Service.

There are many field service performance metrics you can track on your team that will allow you to implement a continuous improvement model. How does your service business rate?

Why is an elephant an interesting analogy when we consider the day-to-day running of your business?

Ensuring that new employees are trained correctly to minimize the potential for errors and downtime is essential to keep your service business running smoothly. Whenever an employee leaves your company, there is always the possibility that their knowledge of your Miracle Service system will leave with them. The most common approach is to get another employee to train them, but this method presents several problems.

A ransomware or malware attack is a malicious software that prevents users from accessing their files; the attacker will demand a ransom payment in order for the user to regain access.  A recent study determined that attackers use a variety of methods to enter a network until they find a weak spot, but the most popular methods are...

Is your supply chain strong enough? When the pandemic hit last March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages.