Service Management

Who Is Your Best Service Technician?

July 30, 2018
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Sometimes the technicians you think are performing the best are often not the top technicians, and some less visible ones are actually top performers. What is the disconnect?

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Release Announcement – New Mobile Field Technician Console

We’re pleased to announce the new Mobile Field Technician Console is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL). Features include…

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Miracle Service Announces Version 10.0 of its Service Management Software

This latest version is available as a free upgrade to all customers with the SQL version of Miracle Service who have a current monthly or annual membership plan. Highlights include…

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Is Your Back Office Service Management System Fast Becoming A Pet Elephant?

December 15, 2017
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Did you know that a fully-grown elephant is capable of um, releasing 300 pounds of “excess baggage” every day? I can’t even imagine the work it took to find that out, or even the scale that may have been used! Apart from the awful visual that may be in your head right now, why is an elephant an interesting analogy when we consider the day-to-day running of your business? Because, everything that becomes big and unmanageable, has small and manageable beginnings. Let me explain.

As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.

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10 Efficiency-Boosting Tips

December 1, 2017
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TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS.

Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…

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Bridging the Gap: Why Your Accounting System and Your Service Management Program Should Work Together

November 21, 2016
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Why do you need a service management program when you already have an accounting system? It’s hard to imagine managing your business today without an accounting package like QuickBooks® or Sage50®. Accounting systems are central to your business, but one thing they cannot do is help you manage your service department.

As your service business grows and you add customers, service technicians, employees, inventory and equipment to service, everyday business becomes more complicated. Naturally you will turn to your accounting system and try to pull the information from it you need to run your business.

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Software: Build vs. Buy

May 20, 2016
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Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of the price. This is not uncommon for us to hear.

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3 Industry Changing Trends – Weights and Scale Industry

February 14, 2016
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Three emerging business software trends are impacting the Weights and Measures service industry on a daily basis. Companies that adopt these trends early can get ahead of the competition….and stay ahead!

WHEN YOU’RE ON THE MOVE!

Mobile Computing remains one of the most important trends today, and can result in a dramatic ROI improvement. According to a field service report by the Aberdeen Group, a top-ranked U.S. research firm, 58% of incoming calls requesting service result in a service rep being dispatched. In the majority of cases…

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