Service Management

April 5, 2021

When Was the Last Time Your Employees Received Training?

Ensuring that new employees are trained correctly to minimize the potential for errors and downtime is essential to keep your service business running smoothly. Whenever an employee leaves your company, there is always the possibility that their knowledge of your Miracle Service system will leave with them. The most common approach is to get another employee to train them, but this method presents several problems.
November 12, 2020

Global ransomware attacks increased by 715%, study says

A ransomware or malware attack is a malicious software that prevents users from accessing their files; the attacker will demand a ransom payment in order for the user to regain access.  A recent study determined that attackers use a variety of methods to enter a network until they find a weak spot, but the most popular methods are...