Service Management

April 5, 2021

When Was the Last Time Your Employees Received Training?

Ensuring that new employees are trained correctly to minimize the potential for errors and downtime is essential to keep your service business running smoothly. Whenever an employee leaves your company, there is always the possibility that their knowledge of your Miracle Service system will leave with them. The most common approach is to get another employee to train them, but this method presents several problems.
November 12, 2020

Global ransomware attacks increased by 715%, study says

A ransomware or malware attack is a malicious software that prevents users from accessing their files; the attacker will demand a ransom payment in order for the user to regain access.  Sophos, an IT security company conducted a study across 26 countries with 5000 IT managers on the State of Ransomware in 2020. The study determined that attackers use a variety of methods to enter a network until they find a weak spot, but the most popular methods are...
October 23, 2020

Introducing QR-Coded Label Printing and Scanning

Print and scan QR-Coded labels from a mobile device with printer. This feature will make it even easier to save time and increase efficiency...
October 22, 2020

Miracle Service Announces Version of its Service Management Software

The latest version of Miracle Service is here!  In this update, Miracle Service integrates QuickBooks Online, which improves efficiency and eliminates double entries by directly inputting information into the QuickBooks Online […]
October 21, 2020

QuickBooks Online vs Desktop

We have received many requests for a Miracle Service/QuickBooks Online integration and are very pleased to release it in the latest version of Miracle Service. While both QuickBooks desktop and QuickBooks Online have many of the same basic features, the desktop version has a bit more feature depth and therefore supports more Miracle Service features...
September 30, 2020

How to strengthen your supply chain against a new wave of disruptions

Is your supply chain strong enough? When the pandemic hit last March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages.
December 27, 2019

3-2-1 Backup Strategy

Ransomware is expected to continue to increase faster this year than in previous years. While keeping your Antivirus software and application software patched and up to date is critical, most security experts suggest all businesses will experience a ransomware attack at some point. The only real protection to ransomware is a good back-up strategy. Backup experts are recommending companies follow the 3-2-1 Backup strategy. This means...
July 30, 2019

Who Is Your Best Service Technician?

Sometimes the technicians you think are performing the best are often not the top technicians, and some less visible ones are actually top performers. What is the disconnect?
May 7, 2018

Release Announcement – New Mobile Field Technician Console

We're pleased to announce the new Mobile Field Technician Console is now available. Built using the latest mobile technology, this add-on is available for Miracle Service (SQL). Features include...