Service Management

A government inspection at one of your client sites can be a stressful experience. Part of the issue is that most inspectors will try to unearth something during their visit for the customer to improve upon. They typically have a process, and the more they find the company has trouble producing their requested information, the closer they look for other items that may not be up to standard. That’s the nature of their job. Their inspections often begin with paperwork, so a good place for you to start is to make sure all of your clients’ weights, measures, and certifiable products have been inspected and approved on a regular basis.

Mobile technology adoption and strategy remains an important trend for field service companies in 2015. If this is a key initiative for your company in the upcoming year, Miracle Service has some excellent resources to help you launch this transition as smoothly as possible.

Nexent Innovations Inc., a globally recognized leader for service management software development for the imaging device industry, has announced the automated integration of its Miracle Service’s world-class service management software with Print Tracker’s meter collection solution. Meter information gathered by Print Tracker is seamlessly integrated into the Miracle Service software, where cost-per-click invoices are then automatically calculated and generated based on customer contracts. Integration saves time, increases accuracy, and increases efficiency through fully automatic, hassle-free meter collection and billing.

Are you constantly chasing down your service technicians for paperwork to close tickets and invoice customers? When your process requires service technicians to return to the office and submit paperwork, several problems can occur.