Service Management Archives

January 22, 2019

3 Key Things to Consider When Developing Your Company’s Mobile Strategy

To ensure a happy, satisfied customer base and an efficient field service team, the option of employing mobile technology is no longer considered “nice-to-have,” it has now become a necessity to stay competitive. Here are 3 key considerations when developing your company’s mobile strategy.

November 3, 2018

Software: Build vs. Buy

Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of the price. This is not uncommon for us to hear.

October 23, 2018

Bridging the Gap: Why Your Accounting System and Your Service Management Program Should Work Together

Why do you need a service management program when you already have an accounting system? Accounting systems are central to your business, but one thing they cannot do is help you manage your service department...

August 15, 2018

10 Efficiency-Boosting Tips

TIP 1: DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS. Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops, tablets or mobile devices. This starts the seamless process of generating invoices right away…

May 7, 2018

Service Management

3 Key Things to Consider When Developing Your Company’s Mobile Strategy

Software: Build vs. Buy

Bridging the Gap: Why Your Accounting System and Your Service Management Program Should Work Together

10 Efficiency-Boosting Tips

Release Announcement – New Mobile Field Technician Console

Miracle Service Announces Version 10.0 of its Service Management Software

Feature Spotlight/Coming Soon

Miracle Service Announces Version 9.1.0.1 of its Service Management Software

Miracle Service Announces Version 9 of its Service Management Software