Service Management

A ransomware or malware attack is a malicious software that prevents users from accessing their files; the attacker will demand a ransom payment in order for the user to regain access.  A recent study determined that attackers use a variety of methods to enter a network until they find a weak spot, but the most popular methods are...

We know that you would prefer never to need technical support assistance, but if or when you do, we want you to have the best experience possible.  Our skilled support team works on a priority basis with calls, voicemail messages, and emails that are monitored and queued for efficiency.  Here are a few tips that will help you to get the quickest and most complete response.

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1. Send details!  The more complete your description of the problem, the better able our technical support representatives are at providing a complete answer on the first call or email back. Items that help to expedite a solution are:

A government inspection at one of your client sites can be a stressful experience. Part of the issue is that most inspectors will try to unearth something during their visit for the customer to improve upon. They typically have a process, and the more they find the company has trouble producing their requested information, the closer they look for other items that may not be up to standard. That’s the nature of their job. Their inspections often begin with paperwork, so a good place for you to start is to make sure all of your clients’ weights, measures, and certifiable products have been inspected and approved on a regular basis.