Service Management

Does planning your retirement, managing staff turnover, and attracting new “millennial” talent to your scales business keep you up at night? If much of your business processes and customer relationships are tied to a few key employees who could retire, or leave at any time, this can be a big concern for you.

Upgrade to Miracle Service Version 11.2.0.0 We are excited to unveil the new update of Miracle Service, available now for download. This release features the new Technician SMS Text service, […]

Backup experts are recommending companies follow the 3-2-1 Backup strategy. This means...

Upgrade to Miracle Service Version 11.1.4.0 We’re pleased to unveil the newest update of Miracle Service, now ready for download. This latest iteration includes a security increase for the Mobile […]

Sometimes the technicians you think are performing the best are often not the top technicians, and some less visible ones are actually top performers. What is the disconnect?

Is work being duplicated or are business goals not being met? If so, you might be experiencing an information silo that’s hurting your field service business. Read how to break them down.

Why is an elephant an interesting analogy when we consider the day-to-day running of your business?

Ensuring that new employees are trained correctly is essential. However, whenever an employee leaves a company, the most common approach is to get another employee to train them, but this method presents several problems.

Is your supply chain strong enough? When the pandemic hit last March, it exposed a lot of vulnerabilities in the supply chain — delivery delays, quarantined cargo, difficulty acquiring supplies and supply shortages.